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Medical Office Assistant

1 month ago

Shreveport, United States Apex Health Full time
Job DescriptionJob Description

Position Summary:  Responsible for compiling, maintaining, and processing patient information in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Also, manages communications with patients, and staff to ensure that patients receive prompt and courteous care.

 

Requirements:

  • Medical office or relevant experience, 1 year preferred
  • Ability to multi-task in a fast-paced environment
  • Customer service skills and telephone etiquette
  • Familiarity with medical terms and technology (electronic health records)
  • Strong computer and data entry skills (MS Office Suite)

 

Job Duties:

  • Prepare exam rooms for the workday by turning on lights/computers and ensuring that the room is clean and organized.
  • Unlock the areas utilized by staff and providers.
  • Acknowledge patients visiting the facility, answer any questions they may have and help them complete the required forms.
  • Inform providers when patients are processed and ready to be examined.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Create invoices for services, accept payments and issue receipts.

·         Schedule and confirm patient appointments.

·         Verify and update patient demographics at each appointment.

·         Instruct and encourage patients to utilize Updox for forms, results, and secure communication.

  • Collect, process, and observe (as requested) urine and saliva drug screening of patients in person and via tele-health.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Utilize the Louisiana Board of Pharmacy website to produce Prescription Monitoring Program (PMP) reports and upload them to the electronic health record (EHR).

·         Complete insurance or other claim forms for patients to submit to health insurance plans for direct reimbursement.

  • Transmit correspondence or medical records observing patient confidentiality by ensuring that an appropriate release of information is completed.
  • Notify supervisor when supplies (drug screens, office supplies, housekeeping, maintenance, etc.) are low.
  • Perform light housekeeping and keep workspace clean and organized.