Customer Success Manager

2 weeks ago


Spring, United States Visualutions, Inc. Full time
Job DescriptionJob DescriptionThe Customer Success Manager is responsible for managing a portfolio of clients and providing exceptional account management. The successful person will have strong experience in end-to-end revenue cycle operations and will serve as a liaison between the client and the service delivery team. You will have strong expertise in multi-specialty (medical, dental, and behavioral health) FQHC RCM including eligibility, prior authorization, billing, payment posting, AR collections, training, quality, and audit.

OBJECTIVES:

• Build strategic client relationships for long-term partnerships.

• Understand and articulate client needs and priorities aligned with RCM services.

• Implement and maintain client satisfaction strategies, including contract renewal.

• Identify and qualify expansion opportunities for Sales counterparts to bring to closure.

• Articulate client needs, process, current & expected RCM KPIs to internal RCM Operations

• Communicate the Visualutions RCM process to client stakeholders such as CFO and VP of RCM of health center organizations.

• Serve as the SME on all RCM processes for clients, sales team, finance, and invoicing team.

• Ensure the profitable service delivery, define SLAs, and anticipate risks.

• Identify key client stakeholders, set realistic expectations, and build rapport to ensure high customer satisfaction on SLAs & RCM KPIs.

• Host and drive monthly & quarterly Business Reviews (QBRs) with the client to communicate value creation, project status, and outstanding issues.

• Drive all analytics and reporting to customers, ensuring client responds timely to internal RCM requests.

• Collaborate with clients on front-end RCM improvements for enhanced financial performance.

Skills and Qualities needed for success:

• Passionate about customer success and creative problem-solving.

• Client-focused, organized, and results-driven.

• Strong communication and presentation skills, especially with C-level executives.

• Leadership in guiding internal and external stakeholders to outcomes.

• Assertive yet empathetic, driving customers toward strategic goals.

• Excellent interpersonal skills for client and internal interactions.

• Self-starter with minimal supervision required.

• Proficient in RCM Analytics and Reporting, specializing in Behavioral health, Dental, and primary care.

• Preferably experienced in FQHC RCM environment.

• Over 3 years of account management or business consulting experience, ideally within an FQHC setting.


Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Flexible spending account
  • Employee assistance program
  • Flexible schedule
  • Paid time off

Schedule: Monday - Friday



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