CSR for a Pharmacy Call Center in Cary

4 weeks ago

Cary, United States CornerStone Staffing Full time
Job DescriptionJob Description

CornerStone Staffing is on the lookout for awesome Healthcare Customer Support Reps to join our team in Cary, NC. If you’re someone who’s great with handling a lot of incoming calls, scheduling refills, and keeping patients updated on their status, we’d love to hear from you

 

Why You’ll Love This Role:

  • You’ll be working with one of the biggest independent specialty pharmacies out there, focusing on rare diseases and cancer treatments.

  • It’s a fantastic opportunity to make a real difference in people’s lives.

 

Here’s the Scoop:

  • Location: Cary, NC (This job is 100% On-Site)

  • Pay: $20.40 per hour

  • Schedule: Monday to Friday, 11:30 AM - 8:00 PM EST

  • Training: Training hours will be between 9:00 AM - 7:00 PM EST. After that, you’ll get your regular work schedule.

 

What You’ll Be Doing:

  • Answering inbound calls to help with prescription status, payment scheduling, and other general inquiries.

  • Making sure patients get their medication and billing info sorted out quickly and accurately.

  • Routing calls to the right people if you can’t help directly, to keep things running smoothly.

  • Keeping clear and concise notes so everyone on the team knows what’s going on.

  • Using our management info system to check refill needs, prescription statuses, insurance info, and more.

  • Answering patient questions during refill scheduling and connecting them with our clinical team if needed.

  • Reporting any adverse events or product complaints to keep patients safe.

  • Tackling other tasks as needed, which might vary a bit depending on the team you’re on.

 

What We’re Looking For:

  • High School Diploma or GED is required; an Associate degree is a plus.

  • At least 2 years of experience in a busy call center, with some familiarity with medical terminology. Pharmacy experience is a big plus

  • Great communication skills – both speaking and writing – and a friendly, professional phone manner.

  • Experience with management info systems and Microsoft applications.

  • Attention to detail and a solid understanding of medical office practices and terminology are preferred.

  • Be ready for a typing and customer service test as part of the application process.

 

Don’t miss this chance to be part of a dedicated team making a real impact Apply today and start your new career adventure with us

 

 

To Apply for this Job: 

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Addison office .

 

#zip

Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity

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