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Retail Customer Service Representative

3 months ago

Saint Paul, United States Disciple Distributions Inc. Full time
Job DescriptionJob Description

Disciple Distributions is a privately owned marketing and sales firm based in Minneapolis. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to their customer base. Currently, we are actively searching for top talent to join our Retail Customer Service Team and work with a renowned telecommunications brand. 

The Retail Customer Service Representative is an integral part to ensuring a seamless, notable customer experience, so the right individual for the job is a communications-aficionado, is passionate about being in a service-based role, and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you. 

Retail Customer Service Representative Responsibilities:

  • Engage directly with potential customers by addressing inquiries about our products and services
  • Manages customer inquiries, concerns, and complaints related to order requests
  • Suggests product solutions tailored to meet individual customer requirements
  • Gather and evaluate customer information to generate product or service reports.
  • Collaborates with the team to achieve collective goals and objectives
  • Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors
  • Executes any additional tasks as delegated.

Retail Customer Service Representative Requirements:

  • High school diploma or equivalent is required
  • Bachelor’s Degree in Business Administration, Marketing, or Communications is highly regarded
  • At least 1-2 years of experience in a customer service, sales or applicable role involving direct customer contact is required 
  • Positive mentality and solution-focused attitude
  • Has a basic understanding of customer service principles including listening to the customers, building relationships, knowing the product and making every interaction count
  • Excellent verbal and interpersonal skills with a high degree of professionalism
  • Must be able to function as part of a team as well as independently

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