Customer Service Representative

4 weeks ago


Saddle Brook, United States Nourison Full time
Job DescriptionJob DescriptionNourison is seeking a Customer Service Representative who provides premier support to our internal and external customers. With excellent communication, high attention to detail and a strong sense of urgency, the ideal candidate is comfortable with heavy data entry and proactively working in a fast-paced environment.

Responsibilities and Duties

  • Process purchase orders, price quotations, order statuses, and resolve customer issues via phone and ticket-based queue system.
  • Proactive communication via phone and email with Customer, Sales, and internal groups to enable a seamless order process.
  • Follow up on existing customer and Sales’ requests through completion.
  • Assisting in identifying and remedying customer inquiries efficiently and accurately.
  • Receive and route calls to the appropriate party when necessary.
  • Adhere to established workflows and guidelines while identifying areas for improvement.
  • Ability to report inefficiencies designed to provide customers with the best possible service.
  • Ability to work efficiently on multiple systems including:
    • AS400 based ERP
    • Web based queue-ticketing system
    • Various customer web portals

QUALIFICATIONS & EDUCATION

  • 2-3 years of related work experience in a customer service/customer facing field
  • College students welcome to apply.
  • Must have extensive proficiency in Excel.
  • Extremely comfortable with internet technologies
  • High degree of attention to detail and problem-solving skills
  • Strong sense of urgency and ability to multitask
  • Friendly, flexible, accommodating, and proven team player
  • High-Speed Internet access for hybrid schedule



Monday - Friday
9AM-5PM

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