Customer Service Representative
2 weeks ago
Job Description:
This role is part of the Underwriting department within National General's auto division, which is a segment of Allstate's insurance business. The position has been newly established to provide support to the underwriting team in handling a high volume of policy requests efficiently.
Responsibilities of this role include resolving various types of policy and billing inquiries in a professional and accurate manner for internal and external customers. The role involves documenting customer requests, completing policy changes, and addressing service concerns through inbound/outbound calls, correspondence, and other communication channels.
- Address routine, complex, and unique questions/issues.
- Ensure first call resolution and customer satisfaction for all transactions.
- Use probing questions and active listening to understand customer needs with empathy.
- Process policy changes accurately and identify cross-sales opportunities.
- Demonstrate knowledge of insurance policies and related processes.
- Handle customer documentation requests and provide clear explanations along with any necessary follow-ups.
- Stay updated on new marketing campaigns to address inquiries effectively.
- Input and track relevant information in databases.
- Expected volume is approximately 50-75 calls per day, mostly inbound.
Desired Skills & Qualifications:
- Minimum 2 years of customer service/call center experience in the auto insurance industry supporting underwriting teams.
- Proficiency in Microsoft products and strong computer skills.
- Excellent communication skills.
- High school diploma or GED required.
- Knowledge of Spanish is a plus.
About TEKsystems:
TEKsystems is a key player in driving transformation and innovation for clients, enabling them to seize new opportunities in today's evolving landscape. With a workforce of 80,000 professionals and a client portfolio of over 6,000 companies, including 80% of the Fortune 500, spanning across North America, Europe, and Asia. Specializing in Full-Stack Technology Services, Talent Services, and real-world applications, TEKsystems collaborates with forward-thinking leaders to inspire change. This is the essence of genuine partnership. TEKsystems operates under the Allegis Group umbrella.
The organization upholds equal employment opportunities and evaluates all candidates without bias towards race, gender, age, religion, nationality, veteran status, disability, sexual orientation, gender identity, genetic information, or any other legally protected trait.
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