Network and Systems Filed Engineer
4 weeks ago
Work schedule: M-F, 8am – 5pm (40h per week)
Job Description: We are seeking a skilled Network and Systems field engineer to join our team. The ideal candidate will assist with project implementation, including site visits and troubleshooting, and will play a key role in developing our Managed Service Provider (MSP) services.
Key Responsibilities:
· Assist with project implementation and ensure project timelines and deadlines are met.
· Perform site visits across Texas for project implementation and troubleshooting.
· Provide technical support to end users on-site and remotely at Layer2 (in OSI model) and above.
· Install and maintain network, VoIP, and IT systems.
· Install hardware such as network switches, servers, power backup systems (UPS), Voice routers, VoIP phones, and Access Points as needed.
· Collaborate with Level3 engineers and the physical team for project implementation.
· Maintain internal infrastructure.
· Assist with project management during the Implementation phase (scheduling, site visits).
· Configure IT systems and provide end user training.
· Perform other duties as assigned.
Requirements:
· A valid driver's license and a reliable car for travel (mileage reimbursement provided for out-of-town travels).
· Knowledge of AD, DHCP, DNS, and MS Exchange.
· Strong troubleshooting skills.
· Ability to work in a flexible environment
· Experience in managing and configuring backup systems.
· Understanding of the OSI model concept.
· Ability to explain technical procedures to non-technical users.
· Excellent communication skills and ability to interact with various stakeholders.
· Strong organizational skills and ability to multitask.
· Ability to work independently and as part of a team.
· Willingness to learn and adapt to new tasks.
· Strong IT background.
· Knowledge of technology processes, infrastructure, risk management, information security, server, and network technologies (layer 2 and up).
· 2+ years of experience supporting core Microsoft end user technologies (Windows 10, Windows 11, Microsoft Office, Microsoft365) in a help desk role.
· 2+ years of experience supporting Microsoft infrastructure technologies (Windows Server and related).
· 2+ Cisco and Fortinet Network Security Expert certifications or equivalent experience with Fortinet security products.
Preferred Qualifications:
· Experience or internship in the IT industry or a related field.
· Familiarity with Cisco (CCNA), Fortinet, Windows Server, and project management software.
· Knowledge of ConnectWise RMM and PSA, Acronis Cloud, Windows Server 2016-2022, Cisco Meraki, Google Admin, VoIP systems, UniFi systems, CCTV systems, and Active Directory.
Ability to handle several tasks simultaneously and work under pressure.
· MSP field experience is a big plus
Benefits:
· Opportunities for professional development and career growth.
· Supportive and friendly team environment.
· Mileage and per diem reimbursement for travel across Texas.
· Support with certification for needed skills
· Personal medical insurance support - $100 a month
· Paid time off (after 6 months)
· Paid State holidays
· Paid Sick leave days
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