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Member Services

4 months ago

Costa Mesa, United States The 12 Training & Wellness Full time
Job DescriptionJob Description

How would you like to work at The Top Gym in the United Stated voted on by ClassPass.com

If you like being around hundreds of motivated people daily, you'll love The 12.

If you are looking to get into the Fitness Industry and don't know where to start, this is the perfect entry job to learn everythign you can about the industry?

Are you sick of working places where they hire literally anyone? We are very selective to make sure we are hiring people with integrity, character and are just overall GREAT humans.

Join our amazing, fun, energetic and mostly goofy team

Member Services (Front Desk/Sales & Customer Service) - Health/Fitness Club

The Membership Sales Advisor role assists in running all “front of house” studio operations. You are responsible for the first and last impression of every member. Exceptional customer service, extreme attention to detail, and maintaining set sales goals is a must in this position.

The ideal candidate has a passion for health & wellness, works well in a fast paced environment, and has sales experience.

THE12.COM

Instagram: @The12Movement

JOB DUTIES INCLUDE:

  • Create ENERGY Greet members and guests promptly, enthusiastically, and with a smile to create a friendly positive entrance into The 12 studio
  • Know our product. We highly encourage our team to be active, take classes, workout in our Million Dollar Club or even partake in Personal Training Sessions.
  • Respect our home. Maintain an organized and clean lobby/front desk area
  • Be a team player. Understand you are not just an individual doing a job, you are part of a team.
  • Over communicate. Respond promptly to team & member requests/concerns.
  • Sweat the small stuff. From rolling towels to selling memberships, every detail matters. Take pride in your work.
  • Embody our brand. Reflect The 12's values in your words, actions, and conduct.

JOB QUALIFICATIONS:

  • Excellent customer service skills.
  • Must have strong previous sales experience (experience working in a sales quota bearing structure highly preferred)
  • Solid verbal and written communication skills
  • Able to multi-task and excel in a busy environment
  • Functional computer skills – MS Office basic programs (word, excel), Internet, Basic computer cloud based program software use
  • High school diploma required.
  • Flexible to work day, evening and/or weekend hours as needed

COMPENSATION

  • $17 Hourly + Commissions
  • Free Class, Club Membership & Wellness Membership at all locations ($290 Value)
  • Discount on Merchandise & Supplements (25% Discount of Supplements and 10% off at our Cafe/Smoothie Bar)
  • Local work trades
  • Wear your favorite workout clothes to work
  • You'll meet OC most amazing people and quickly meet new friends for life
Company DescriptionFounding Partners and Entrepreneurs, Josh Boyd and Derek Graham, began their careers in the corporate world. Experiencing first-hand the impact of 12-Hour office days- which routinely ended with late night calorie-rich social dinners, Josh and Derek finally had enough. Choosing to break the cycle and face change head on, Josh and Derek decided to put their health first as they were “sick and tired” of being sick and tired. After all- if they weren’t at their best mentally, emotionally and physically, their business endeavors, relationships and overall health would pay the ultimate price.

Founding the 12 Week Fitness Challenge, Josh and Derek both achieved unprecedented levels of fitness. The nutritional knowledge gained and High Intensity Interval Group Training experience opened their eyes to a prescription that was powerful for change. However, they also recognized the role that community played in their personal achievements and realized that this was part of the dynamic platform that was needed to propel their success. Aligning the core components of sustainable nutrition education and group training in an environment that was fostered by motivation, support and solutions...The 12 was born.

The 12’s Group Training classes target specific muscle groups daily, providing clients of every shape, size and ability with a focused workout that reveals irrefutable results. We utilize a scientific approach that is designed to produce the maximum results.

Relentlessly working to bring The 12 experience to life in locations near and far, The 12 began in 2013 with 90 members and has grown to over 7,500 active members as of 2016. By joining forces and following their purpose, Josh Boyd and Derek Graham have been able to touch the lives of many and cherish each day their team of dynamic professionals gets to impact their community. Recognized as industry leaders and innovators, The12 continues to be on the forefront of the fitness industry, always and in all ways.Company DescriptionFounding Partners and Entrepreneurs, Josh Boyd and Derek Graham, began their careers in the corporate world. Experiencing first-hand the impact of 12-Hour office days- which routinely ended with late night calorie-rich social dinners, Josh and Derek finally had enough. Choosing to break the cycle and face change head on, Josh and Derek decided to put their health first as they were “sick and tired” of being sick and tired. After all- if they weren’t at their best mentally, emotionally and physically, their business endeavors, relationships and overall health would pay the ultimate price.\r
\r
Founding the 12 Week Fitness Challenge, Josh and Derek both achieved unprecedented levels of fitness. The nutritional knowledge gained and High Intensity Interval Group Training experience opened their eyes to a prescription that was powerful for change. However, they also recognized the role that community played in their personal achievements and realized that this was part of the dynamic platform that was needed to propel their success. Aligning the core components of sustainable nutrition education and group training in an environment that was fostered by motivation, support and solutions...The 12 was born.\r
\r
The 12’s Group Training classes target specific muscle groups daily, providing clients of every shape, size and ability with a focused workout that reveals irrefutable results. We utilize a scientific approach that is designed to produce the maximum results.\r
\r
Relentlessly working to bring The 12 experience to life in locations near and far, The 12 began in 2013 with 90 members and has grown to over 7,500 active members as of 2016. By joining forces and following their purpose, Josh Boyd and Derek Graham have been able to touch the lives of many and cherish each day their team of dynamic professionals gets to impact their community. Recognized as industry leaders and innovators, The12 continues to be on the forefront of the fitness industry, always and in all ways.