Home Services

2 months ago

Shawnee, United States Propeller Building Services Full time
Job DescriptionJob DescriptionPatriot Heating and Air Conditioning is an 11- year-old company located in Johnson County, Kansas, offering residential HVAC, plumbing, air quality services, and 24-hour emergency services.  The company maintains over 1,100 active service plans throughout the Kansas City Metro area.  The company enjoys a 96% customer retention rate, 5-Star Google Reviews, an "A" rating with the Better Business Bureau, and an “A+” rating on Angie's List. 

Patriot employs a team of well-rounded technicians capable of installation, service calls, and trained to sell products. This cross-utilization makes the technicians full-utility employees, reducing the need for additional sales staff and strengthening profit margins. 

Patriot is a member of the PBSI family of commercial and residential services companies. PBSI prides itself on supporting companies like Patriot with a comprehensive set of turn-key programs allowing business operators to focus on what they do best. 

We are seeking a General Manager to oversee all aspects of company operations with a special focus on leadership and maintaining Patriot’s existing culture of excellence.  

Responsibilities 

Leadership and Strategy:   
  1. Company standard bearer - embody the vision, mission, and brand. 
  2. In collaboration with PBSI, develop and drive quarterly and annual goals. 
  3. Provide leadership and mentorship to field and office employees promoting growth and professional development.  
 Operational Management: 
  1. Oversee day-to-day company operations, ensuring jobs are executed efficiently and within budgetary guidelines. 
  2. Promote operational policies, procedures, and standards to enhance productivity and quality. 
  3. Recruit, train, develop, supervise, and evaluate employees. 
  4. Collaborate with PBSI to develop regionally focused marketing and lead generation campaigns. 
Financial Management: 
  1. Collaborate with PBSI to manage budgets and forecasts. 
  2. Monitor financial performance, analyze key performance indicators (KPIs), and make strategic decisions based on financial data to improve profitability. 
  3. Identify opportunities for revenue growth, diversification, and expansion while minimizing financial risks. 
 Business Development: 
  1. Identify new business opportunities for growth (acquisition or home service industry segments). 
  2. Develop and maintain strategic partnerships with regional distributors.  
  3. Lead business development initiatives, including proposal preparation, contract negotiations, and client relationship management. 
  4. Stay informed about industry trends, emerging technologies, and market conditions to capitalize on growth opportunities. 
Qualifications 

  • Proven experience operating as a General Manager or similar executive role within the service industry (HVAC industry is a plus)  
  • Excellent verbal and written communication and negotiation skills  
  • Basic understanding of small business finance and performance metrics  
  • Excellent leadership, organizational, and management skills with attention to detail  
  • Excellent sales, customer service, and interpersonal skills  
  • Strong analytical ability  
  • Problem-solving aptitude  
  • Valid Driver's License is required  
  • Master Technician license 
Personal Attributes 

  • Highest level of integrity and character.  
  • Team Builder, who enjoys leading and developing their people. 
  • Goal oriented – sets objectives and achieves them. 
  • A bias for results and action – likes to get things done.  
Benefits 
Competitive executive compensation package including:   

  • Performance bonus 
  • Benefits (medical, dental, and vision)  
  • 401k plan with matching 
  • Company provided vehicle  
  • Paid Time Off (PTO)  

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