Customer Experience Specialist

1 week ago

Peekskill, United States Innovations Lighting LLC Full time
Job DescriptionJob DescriptionAbout Us: At Innovations Lighting we pride ourselves on being recognized as one of the leaders in the industry, particularly for our unparalleled customer service. Our commitment to excellence and innovation has positioned us at the forefront, and we're looking for individuals who share our passion and dedication.

Job Description: As a Customer Experience Specialist, you'll be the voice and face of our brand, ensuring that our reputation for industry-leading customer service continues to shine. You'll not only assist our valued customers but also collaborate with team members to elevate the overall customer experience.

Responsibilities:

  • Provide top-notch assistance to customers via phone and email, offering product details, order updates, and alternative solutions.
  • Collaborate with internal teams, including the warehouse and remote order entry support, to address and resolve order-related concerns.
  • Innovate and strategize with colleagues to enhance the customer experience.
  • Handle order entries for showroom accounts.
  • Communicate proactively with customers about backorders, always ensuring professionalism.
  • Address various customer inquiries, from product specifics to order updates.
Qualifications/Skills:

  • Proven ability to multitask in a dynamic environment.
  • Experience with Microsoft programs and QuickBooks
  • Strong time management skills and keen attention to detail.
  • Clear and effective communication abilities.
  • Proficiency in order entry.
  • Prior experience as a Customer Support Specialist or in a similar role.
  • Creative problem-solving skills and a knack for innovative solutions.
Benefits:

  • Health Insurance Assistance
  • 401K & matching percentage
  • Paid time off and holidays.
  • Employee discounts.

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