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Front of House Lead
4 months ago
- Bonus based on performance
- Flexible schedule
- Free food & snacks
- Paid time off
At Mamaws Cafe & Catering, we're dedicated to creating a welcoming environment where great food and friendly service go hand in hand.
Join us in our mission to prioritize customer satisfaction, employee well-being, and community engagement as we aim to become the top choice for dining experiences.
As a restaurant lead, you are responsible for overseeing the serving staff and ensuring they provide excellent service to customers. You must also work with hosts to secure reservations and respond to customer requests. It's imperative that you keep the front-of-house area clean and accessible for all customers. Finally, you must welcome customers to the restaurant when they arrive. To achieve success in this role, you must organize, train, and take charge of the restaurant staff. You should set objectives for sales, costs, retention, guest service, food quality, and sanitation, and ensure your team meets them. Remember, it's your job to lead by example and make sure everything runs smoothly.
Activities & Responsibilities primary
- Promote, work, and act in a manner consistent with the mission of Mamaws Cafe & Catering where our mission is to enrich the lives of our guests and our employees. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource, and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every customer, every time.
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.
- Ensure that all guests feel welcome and are always given responsive, friendly, and courteous service.
- Ensure that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking, and serving standards.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures by restaurant policies and procedures.
- Achieve company objectives in sales, service, quality, appearance of facility sanitation, and cleanliness through employee training and creating a positive, productive working environment.
- Compile and balance cash receipts at the day's or shift's end.
- Supervise and participate in FOH kitchen and dining area cleaning activities.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Prepare all required paperwork, including checklists, in an organized and timely manner.
- Observe and evaluate workers and work procedures to ensure quality standards and service and complete disciplinary write-ups.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests.
- Assign duties, responsibilities, and workstations to employees by work requirements.
- Be knowledgeable of restaurant policies regarding personnel.
- Continually strive to develop staff in all areas of managerial and professional development.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Attend all scheduled employee meetings and offer suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests needs and support the restaurant's operation.
- Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
- Greet and seat guests, and present menus.
- Present bills and accept payments
Tools & Technology
- Cash registers
- Point-of-sale terminals and workstations
- Calendar and scheduling software
- Point-of-sale software
We are excited to announce that our training sessions will commence on May 11th, preparing us for our official grand opening on May 18th
