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Customer Service Representative
1 month ago
About Magen eco-Energy US:
Magen eco-Energy US is a leading provider of sustainable energy solutions, specializing in solar pool heating systems and environmentally friendly technologies. We are committed to reducing our carbon footprint and helping our customers transition to clean, renewable energy sources. As a Customer Service Representative at Magen eco-Energy US, you will play a crucial role in delivering exceptional service to our clients and supporting our mission to create a greener, more sustainable future.
Job Overview:
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be passionate about renewable energy and possess excellent communication skills to provide top-notch service to our valued customers. This role involves managing customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
§ Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
§ Process sales orders for all goods requested through client orders and ensure customers have a smooth sales transaction.
§ Track and fill back orders to fulfill all client requests.
§ Coordinate efforts with the shipping/receiving department to assure timely receipt of goods for all warehouse locations.
§ Facilitate & process RMA/warranty requests.
§ Process and print packing lists and picking sheets for warehouse staff.
§ Act as the primary point of contact for individual customers, demonstrating a deep understanding of their needs and concerns.
§ Provide information about Magen eco-Energy US products and services, including solar energy solutions, pricing, and installation processes.
§ Assist customers in understanding the benefits of renewable energy and guide them through the decision-making process.
§ Handle customer complaints and concerns effectively, aiming for first-call resolution.
§ Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
§ Maintain accurate and detailed records of customer interactions and transactions in our CRM Hubspot system.
§ Follow up with customers to ensure their satisfaction with our products and services.
§ Stay up-to-date with industry trends and company updates to provide accurate information to customers.
§ Participate in training sessions and workshops to continuously improve product knowledge and customer service skills.
§ Support sales and marketing initiatives by providing feedback from customer interactions.
Qualifications:
§ High school diploma or equivalent; a bachelor's degree is a plus.
§ Proven experience in a customer service or call center role.
§ Excellent communication and interpersonal skills.
§ Strong problem-solving abilities and the ability to handle difficult customer interactions with patience and empathy.
§ Knowledge or interest in renewable energy and sustainability is preferred.
§ Proficiency in using CRM software Hubspot and Microsoft Office applications.
§ Ability to work independently and as part of a team.
§ Strong organizational skills and attention to detail.
Benefits:
§ Hourly Position
§ Health, dental, and vision insurance
§ 401(k) retirement plan with company match
§ Paid time off and holidays
§ Ongoing training and professional development opportunities
§ Employee discounts on Magen eco-Energy US products and services
§ A positive and environmentally conscious work environment
§ Hybrid work opportunity
If you are passionate about renewable energy and dedicated to providing exceptional customer service, we encourage you to apply for the Customer Service Representative position at Magen eco-Energy US. Join our team and be a part of the green energy revolution
Company DescriptionMagen Eco Energy US is a leading solar thermal distributor offering a full range of solar solutions for residential homes and large-scale commercial projects. For more than 50 years we have been providing high-quality products with full technical and marketing support to our dealer network across the United States, Canada and the Caribbean.Company DescriptionMagen Eco Energy US is a leading solar thermal distributor offering a full range of solar solutions for residential homes and large-scale commercial projects. For more than 50 years we have been providing high-quality products with full technical and marketing support to our dealer network across the United States, Canada and the Caribbean.