Senior Support Technician/Consultant

3 weeks ago


Mountain View, United States TeamLogic IT of Mountain View Full time
Job DescriptionJob DescriptionWe are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team based collaborative environment. Qualified individuals must possess a relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for.

Responsibilities:

  • Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
  • Creating, managing, and implementing projects; small to large
  • Troubleshooting server, network, wireless, hardware, and software issues
  • Updating client IT documentation, network maps, tickets, and notes
  • Server account management; joining new and existing computers to domain
  • Software setup, configuration, and troubleshooting
  • Data backup and recovery (local and cloud); drive imaging
  • Local and hosted email migrations
  • Troubleshooting and remediation of problems on PC, and Mac workstations.
  • Provide telephone support to resolve issues on-line through remote access.
  • ·Installation, configuration and administration of Windows Servers including deep understanding of Virtualization, Active Directory, and cloud hosting.
  • Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.
  • Setting up maintenance schedules and monitoring issues using remote management tools.
  • Installation and configuration of VOIP phone systems
 

 

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