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Data Center Technician

3 months ago

Plano, United States ALTA IT Services Full time
Job DescriptionJob Description

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

ALTA IT Services is seeking a Data Center Technician to join our client on a long term contract basis. This is a 10 hour night shift position located in Plano, TX.

Data Center Technician
Multi year contract
Location: Onsite in Plano, TX
Shift: NIGHT

Responsibilities
• Coordinates, monitors, administers, and services technical environments
• Completes implementations, carries out integration activities, and provides operational support for technical environments
• Support data center and equipment to ensure continuous availability
• Perform troubleshooting, escalations, and resolve incidents and problems when detected.
• Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance
• Network installation & maintenance (rack & stack, cabling, parts replacement, etc.)
• Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.)
• Data Center staging, deployment, and logistics/asset management support
• Site builds & refreshes, while meeting current quality standards
• Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting
• Extensive enterprise cable installation experience as well as industry cabling standards
• Ability to provide adequate fiber and copper cable testing with minimal supervision
• Ability to terminate Cat 6 cabling
• Create/update/maintain rack elevations within a DCIM application (Nlyte)
• Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure
• Troubleshoot and escalate incidents and problems
• Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria
• Provide status reports on active or resolved issues
• Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations
• Experience with out-of-band management/KVM system (DSVIEW)
• Experience with power distribution units (PDUs), load management
• Familiar with NEMA and IEC power connectors
• Familiar with Data Center containment solutions
• Work with others to update and document procedures
• Write, and maintain, detailed site reference documentation

Qualifications – knowledge, skills, and abilities
• Intermediate Data Center / IT Operations experience
• Software & Hardware tools utilized to perform day to day Data Center functions
• Knowledge of LAN/WAN topologies, protocols, and standards
• Must exhibit excellent communication and grammatical skills
• Demonstrated analytical and problem solving skills
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Familiar with network cabling (types, distance limitations, testing, connectors, handling)
• Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
• Familiar with server hardware and components
• Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
• Familiar with datacenter design in relation to heat dissipation and air flow
Desired
• Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience
• Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues
• Advanced research, analytical, and problem solving skills


System One, and its divisions and subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.