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Customer Service Representative

4 months ago

Naperville, United States Dummen NA, Inc. Full time
Job DescriptionJob Description

Role Profile: Customer Service Representative

Job Description: Customer Service Representatives must have excellent communication and phone skills, great attention to detail and ability to multitask, prioritize and manage time effectively under pressure while meeting daily deadlines to ensure customer quotes, orders and shipments completed by the set customer standards for our company. Customer Service Representatives are responsible for order integrity/management, pricing, vendor communication, clearing of shipments and freight questions and assisting in claim initiation and resolution.

Accountabilities

  1. Maintain and build relationships with Sales Force and customers. Provide front line support to internal and external customers for daily communications with field sales tools and reporting.
  2. Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, order management, shipping, subs and cuts, pricing and claims and returns.
  3. Own the order process from start to finish including order entry, sourcing product, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes.
  4. Key player in sourcing product requested by the customer or needed due to vendor shortages and recommending alternative options to customers.
  5. Provide excellent customer service while gathering and offering recommendations on.
  6. Responsible for gathering report/data and analysis for sales rep's progress.
  7. Develop and distribute timely communications of information. Some communication is driven by the Customer Service Rep and other communication is at the request of others.
  8. Participate in special projects as requested.
  9. The role will be onsite through training and onboarding periods as well as a positivity, flexibility and being open to change.

Critical Experience:

This position prefers a Bachelor’s degree with preference given to those with Ag/Horticulture or related field experience. The individual must have extensive Microsoft Office, Word and Outlook experience. Outstanding knowledge of Microsoft Excel is necessary in order to fill this position.