G246SE3 - Customer Sr Manager - Cleared

3 weeks ago

Annapolis Junction, United States NiSUS Technologies Corporation Full time
Job DescriptionJob Description
  • Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
  • Collaborate with stakeholders to align digital services with business objectives and technological advancements.
  • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
  • Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
  • Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
  • Manage financial resources, including budget planning and cost control measures.
  • Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Requirements

TS/SCI with poly required
  • High School/GED and 25 years of related experience
  • Bachelor of Science may be substituted for 5 years of experience
  • Ability to collaborate effectively across departments and with external stakeholders
  • Customer focused and result oriented
  • Demonstrated experience in team leadership, strategic planning, and project management
  • Excellent communication and interpersonal skills
  • Senior Level Management
  • Strong analytical and problem-solving abilities, with a keen attention to detail
  • Strong technical background with expertise in enterprise IT services

One of the Following Certifications Required:
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP

Desired:
  • Information Technology Infrastructure Library (ITIL) V3 knowledge
  • PMP

Benefits

  • Health & Life Insurance
  • Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan with Matching
  • Tuition Assistance
  • Vacation and Sick Leave
  • Hiring Bonuses
  • Referral Recruitment Program

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