Bilingual (Spanish) Compliance Specialist

4 weeks ago

Palmetto, United States It Works Full time
Job DescriptionJob DescriptionSalary:

It Works Compliance Specialist


This is a hybrid position requiring 3 days in the Palmetto, Florida office/2-days remote. Candidates must be local or relocate to be considered for this role.

* All applicants must be authorized to work in the US as we currently do not sponsor employment.


RESPONSIBILITIES:


The Compliance Specialist will be responsible for identifying, enforcing, and educating our external sales force (distributors) on our compliance programs and policies and procedures. It will be the job of the compliance specialist to uphold the integrity of the company. Ensures distributors and loyal customers comply with the rules and regulations defined by It Works for conducting business. Proactively conduct research online and social media platforms. Keeps a positive mind set.


  • Ensure distributors and loyal customers comply with the rules and regulations defined by It Works for conducting business
  • Tracking compliance investigations/cases from start to finish
  • Prepare written documentation and recommendations for compliance cases
  • Sending compliance warning letters when a distributor/ loyal customer is in violation of the policies
  • Educate the distributor on the violation and how to resolve the issue
  • Follow up and resolve the compliance issues to prevent future violations
  • Engage with distributors to clarify exceptions and implement solutions
  • Administer proper disciplinary action for distributors who continue to be in violation
  • Review and respond to compliance support tickets submitted by distributors and other departments throughout the company in the support ticket system
  • Proactively monitor distributor’s social media platforms to ensure adherence to the It Works Policies and Procedures.
  • Work closely with the Compliance, Loss Prevention and Legal teams
  • Identify, communicate, and implement compliance standards throughout the It Works distributors
  • Process and respond to compliance related inquiries and issues.
  • Assists in developing and maintaining Compliance related training programs to help educate distributors regarding the Policies and Procedures


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:


  • Compliance, regulatory, auditing, legal or banking background
  • Proficiency in the use of all Microsoft Office products including Word, Excel, PowerPoint, and Outlook
  • Demonstrates successful conflict resolution negotiation, de-escalation, and interpersonal skills
  • Inquisitive nature
  • Highly proactive and organized
  • Excellent oral and written communication skills
  • Proven ability to foster and develop relationships with internal and external stakeholders
  • A strong team player
  • Good computer skills

Fluent in Spanish - written and verbal.


PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Compliance, regulatory, auditing, legal or banking background
  • Network Marketing or Multi-Level Marketing experience would be a distinct advantage


About It Works

At IT WORKS, our mission is to transform lives through a thriving global community with results-driven products and an unmatched business opportunity.


IT WORKS has a sales force of thousands of Independent Distributors in 16 countries and a passionate Corporate Team located at our global headquarters in Palmetto, Florida. Since 2001, we have offered simple solutions that can be added to any routine, are backed by science, and deliver incredible results through four categories: active lifestyle, gut health, weight loss, and beauty.


IT WORKS is honored to be one of the fastest-growing private companies on the Inc. 500 list for three consecutive years, as well as No. 27 on the Direct Selling News Global 100—the annual industry ranking produced by Direct Selling Magazine.


The IT WORKS Way

The "IT WORKS Way" is to uphold our standard of greatness in everything we do: from creating products that help you meet your wellness goals to offering a community of support while you work your way to the life of your dreams You're never alone on your journey—at IT WORKS, we are one.



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