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Beer & Wine Clerk

2 months ago

Durham, United States Durham Co-op Market Full time
Job DescriptionJob Description

Objective: To provide excellent customer service, maintain the Beer & Wine Department, and assist the Beer &

Wine Coordinator with receiving, stocking, rotating.

 Status: Full-time position (35-40 hours/week), paid hourly. Closing shifts – evenings and weekends.

Reports to: Beer & Wine Coordinator

CUSTOMER SERVICE
• Provide direct customer service to shoppers on the sales floor.
• Knowledgeable about use and location of products, sale items, and displays.
• Takes special orders and other customer inquiries. Communicates these with Beer & Wine Coordinator.
• Able to set up demos weekly and maintain customer interaction and growth.

CLEANING AND ORGANIZATION
• Fronts and faces Beer & Wine products
• Assures tags and/or signage for each product
• Trains for printing tags and communicates sign needs to Beer & Wine Coordinator
• Maintains clean and orderly appearance of Beer & Wine Department through regular cleaning, dusting,
and straightening of product and shelves 

RECEIVING AND STOCKING PRODUCT 
•    Receives, checks-in, and stocks orders according to established procedures 
•    Works backstock product
•    Maintains Beer & Wine displays/case stacks
•    Maintains single beer/wine cooler and quick grab cooler
•    Openly communicates with the Beer & Wine Coordinator for displays/case stacks/new products
•    Keeps department as neat and orderly as possible while stocking 
•    Builds familiarity and connections with vendors/drivers, and trains to learn ordering procedures 

GENERAL 
•    Communicates regularly with Beer & Wine Coordinator
•    Participates in product trainings and product info meetings

MISCELLANEOUS
• Familiar with and able to explain Co-op membership system simply, efficiently and completely
• Knows and follows Co-op work policies and procedures
• Participates in team, staff, and other meetings as needed
• Understands and communicates the value of the Co-op, and the particulars of ownership to
customers and staff. Works to advance the mission of Durham Co-op Market through outstanding
service.
• Any other duties the Beer & Wine Coordinator, Operations Manager, or General Manager assign.

QUALIFICATIONS
• Commitment to superior customer service and to providing the highest quality shopping experience
possible
• Ability to bend and lift up to 50 lbs
• Ability to stand for long periods of time 
• Motivated, self-starter with a desire to succeed and exceed expectations
• Passion for BOTH beer & wine and a strong desire to learn
• Customer service or retail experience
• Must be 21+ years of age
• Passion for good food and drink and the pleasures therein
• Desired experience: Wine and/or Beer knowledge
• Understanding of the cooperative business model

Company DescriptionDurham Co-op Market is a cooperatively owned grocery store on West Chapel Hill Street in Durham, NC. The co-op is open to all shoppers and offers local, organic, and natural food and other products. DCM reinvests profits back into the community, practices sustainability, and fosters a positive, respectful workplace.Company DescriptionDurham Co-op Market is a cooperatively owned grocery store on West Chapel Hill Street in Durham, NC. The co-op is open to all shoppers and offers local, organic, and natural food and other products. DCM reinvests profits back into the community, practices sustainability, and fosters a positive, respectful workplace.