Customer Service Associate

2 weeks ago


New York, United States Pine Angle Full time
Job DescriptionJob Description

As a Customer Experience Associate, you will be communicating with customers and professionals via phone, text and email. The Customer Service Associate will be assisting in editing information in the internal system and responsible for documenting accurate information and feedback.

Responsibilities of the Customer Service Associate:

  • Respond to customers in a timely and professional manner
  • Manual data entry and data maintenance of items in the internal system
  • Provide information about the products and services
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications for the Customer Service Associate:

  • Desire to work in a startup environment
  • Previous experience in customer service, sales, or other related fields
  • Strong customer service skills
  • Good communication skills –both oral & written
  • Can-do attitude and team oriented mentality
  • This is a contract role with the potential to become permanent so candidates must be okay with that

 


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