Banking Department

3 weeks ago

New York, United States CareerBuilder Full time

Job Summary:
The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.

Job Responsibilities:
Include but are not limited to:
Customer Service, Reporting and Operational Support:
Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
Collect customers identification documents in accordance with the banks KYC policy.
Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
Cross-sell bank products and services based on customer needs in accordance with the Banks policies and procedures
Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
Prepare bank correspondences to customers and handle any returned mailing
Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
Input, maintain debit cards within system
Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
Conduct internal account reconciliation
Compliance:
Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
Send, process and follow up RFI
Identify and escalate compliance related red flags or suspicious activities
Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules
Supervision and Routine Duties (for AVP level):
Provide instructional leadership and coaching to team
Conduct quality reviews of daily banking operations transactions to ensure data accuracy and compliance with regulatory requirements
Manage the interactive accounts and abandoned property process in accordance to the bank policies, procedures and regulatory requirements
Provide coaching to staff in resolving complex customer issues

Qualifications:
Bachelors degree in Business or related field is required; Masters degree or above is preferred
At least 1-3 years of work experiences in banking business and banking operation is required for Associate level; At least 4-6 years of work experiences in banking business and banking operation is required for AVPlevel
Demonstrate adequate knowledge of banking products and services, and banking operational procedures
Bilingual ability in Mandarin (verbal & reading proficiency) is required

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