Customer Service Rep

1 month ago


New York, United States Online Integrated Solutions, Inc. Full time
Job DescriptionJob DescriptionOnline Integrated Solutions Inc. (New York)

Job Summary

OIS New York office is looking to hire a Customer Service Representative, primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via face to face, telephone, mail, email, and via web chat as well as supervising employees. This is a great entry-level career for recent graduates.

Responsibilities and Duties

*Answer all incoming telephone calls and email inquiries.

*Provide 1st tier troubleshooting support to customers experiencing application payment & platform compatibility issues.

*Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service.

*Clearly document all customer conversations in call tracking system.

*Coordinate responses with the appropriate personnel if the customer requires an escalated level of support.

*Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.

*Process incoming mail as needed.

*Willingness to learn and commit to company-specific philosophies and principles.

Required Skills

*Must maintain a general understanding of policies and procedures

*Possess strong interpersonal skills using tact, patience, and courtesy

*Understand modern office practices, procedures, and equipment

*Maintain the ability to collect, research, organize and analyze data

*Possess the ability to work as a team member, but also independently at times with limited direction

*Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines

*Excellent writing, speaking and communication skills.

Qualifications and Skills

*High School Diploma or equivalent required

*Experience handling an average of 35+ inbound and outbound calls per day

*Intermediate Computer Skill

*Minimum 1-2 years of previous administrative, customer service, client relations management, or program management experience required. Prior international and/or educational experience strongly preferred.

Work Remotely

  • No
Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off
 

Experience level:

  • 1 year
Shift:

  • 8 hour shift
  • Day shift
Weekly day range:

  • Monday to Friday
Work setting:

  • In-person
  • Office
Ability to commute/relocate:

  • Chicago, IL 60646: Reliably commute or planning to relocate before starting work (Required)
Education:

  • High school or equivalent (Required)
Work Location: In person
  • Customer Service Rep

    3 months ago


    New York, United States Lovd Full time

    Customer Service Rep at Lovd (W21) $60k - $65k 0.01% - 0.05% It's not used, it's Lovd. New York Full-time Any (new grads ok) About Lovd Lovd is a used-goods marketplace in NYC with pick up and delivery in less than 24 hours. Backed by Y Combinator, Ludlow, Bessemer, BoxGroup, Fuel, Contrary, Ashton Kutcher, and the founders of Honey, GroupMe and Behance....

  • Customer Service Rep

    3 months ago


    New York, United States Y Combinator Full time

    **Customer Service Rep** **$60k - $65k** / 0.01% - 0.05% **Location** New York **Job Type** Full-time **Experience** Any (new grads ok) Connect directly with founders of the best YC-funded startups. Noah Elion Founder **** It's not used, it's Lovd. **About the role** We're looking for our first official CS rep! This role will report directly to our Head of...


  • New York, United States Vista Communication Svc Full time

    Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this...


  • New York, United States Vista Communication Svc Full time

    Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this...


  • New York, United States Open Full time

    front runner Customer Service Rep Lincare Blasdell, NY posted 02/18/2022 More... front runner Customer Service Reps Selective Staffing Solutions Buffalo, NY 14227 posted 02/15/2022 More... quick apply Remote Customer Service Rep Randstad buffalo, NY 14211 posted 02/17/2022 More... front runner Customer Service Rep(03332) Domino's Kenmore, NY 14217 posted...

  • Customer Service Rep

    3 months ago


    New York, United States Bison Full time

    Customer Service RepDepartment: Operations Employment Type: Full Time Location: New York Compensation: Competitive Description Letterpress everyday carry pork belly street art chillwave, man bun jianbing. Ramps wolf small batch snackwave skateboard. You probably haven't heard of them pitchfork blue bottle salvia snackwave pug. Marfa neutra 8-bit hashtag tbh...

  • Customer Service Rep

    1 month ago


    New Braunfels, United States County Line Veterinary Clinic Full time

    Job DescriptionJob DescriptionWould you like to be a shining light and positive presence at an esteemed pet clinic? Our team at County Line Veterinary Clinic is hiring an outgoing and client-oriented person to lead our front desk efforts as our full-time Customer Service Rep - Receptionist! If you're ready to bring your A-game to our winning team and...


  • New York, New York, United States Anchor International Full time

    ASAP Hire Entry Level Marketing and Customer Service Rep Are you looking for a career in customer service, leadership, business development, marketing or sales, but have little or no experience? Having a hard time getting your foot in the door with a successful, proven firm? We may be just what you're looking for. With recent expansion in the past few...

  • Customer Service Rep

    3 months ago


    New Orleans, United States CareerBuilder Full time

    Job Title: Customer Service Rep 1st shift hours: Monday - Friday 8am - 5pm Location: Harahan, LA 70123 Duration : 04 Months with possible extension Description: As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location....

  • Customer Service Rep

    3 months ago


    York, United States Bunzl Distribution USA Full time

    ** Customer Service Rep - (York, PA)** **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO009825 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the...


  • New York, United States United Staffing Solutions Full time

    United Staffing Solutions, a leader in staffing, is representing a very successful electronics retail store located in Midtown West is seeking Customer Service Reps to join their team. This is a temporary assignment with the possibility of becoming permanent with good attendance and performance. This position includes the possibility or promotion/transfer to...


  • New Orleans, United States Recruit, Staff, Hire, LLC. Full time

    We are currently searching for someone to work as a Facilities maintenance and repair Dispatcher/Customer Service Rep for a very busy and stable company located in Jefferson Parish. This position will pay $14-$15 per hour to start and the hours are typically 8am-4pm. There will also be "on call" rotating hours every 3rd-4th weekend. During the on call...


  • New York, United States Customer Labs Full time

    Need help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...


  • New Smyrna Beach, United States Rowland Pest Management, Inc. Full time

    Job DescriptionJob DescriptionRowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Customer Service Representative - Pest Control Service Rep to join our busy office team. Do you thrive when working in an upbeat, fast-paced office environment? Can you manage a variety of tasks and details without sacrificing quality customer...

  • Counter Service

    3 months ago


    New York, United States Customer Service Open House Full time

    Job DescriptionJob DescriptionLooking to Hire for Counter Service positions in Brooklyn:Job Duties:- Responsible for talking food orders, and serving food over the counter.Requirements:- Must have a minimum of 1 year customer service experience.- Should understand what world class excellence in customer service is.- High School diploma or GED is required.

  • Client Services Rep

    1 month ago


    New Orleans, United States Recruit, Staff, Hire, LLC. Full time

    We are currently searching for a Client Services Rep to work for a growing company located in New Orleans. The pay is $16 per hour. Ideal candidate will be self-motivated, eager to learn, a quick learner, efficient, possess great communication skills, articulate, possess a good attention to detail, flexible, energetic, professional, a good listener, able...


  • New York, United States The HR Source Full time

    Job DescriptionJob DescriptionThe Human Resources Department is looking for a contract Benefits Customer Care Representative to join the team. In this role, the incumbent will have primary responsibility for intake of benefits inquiries (health care, retirement, status changes, open enrollment inquiries) through our dedicated customer care & solutions phone...


  • New York, United States The HR Source Full time

    Job Description The Human Resources Department is looking for a contract Benefits Customer Care Representative to join the team. In this role, the incumbent will have primary responsibility for intake of benefits inquiries (health care, retirement, status changes, open enrollment inquiries) through our dedicated customer care & solutions phone line, with...

  • Client Services Rep

    1 week ago


    New Brunswick, United States Aspyre Agency Full time

    **This position is fully on-site at our East Brunswick office. Local candidates encouraged to apply.** Aspyre Agency is a local marketing and sales firm who is rapidly growing with new clients! With being a part of our customer service team, you would be working on promoting clients new products and services. The Entry Level Client Services Rep will...

  • Client Services Rep

    1 week ago


    New Brunswick, United States Aspyre Agency Full time

    **This position is fully on-site at our East Brunswick office. Local candidates encouraged to apply.** Aspyre Agency is a local marketing and sales firm who is rapidly growing with new clients! With being a part of our customer service team, you would be working on promoting client’s new products and services. The Entry Level Client Services Rep will...