Field Service Technician

3 months ago

Grand Rapids, United States Schuler Inc. Full time
Job DescriptionJob Description

****This position is actually located in Hastings, MI, which is approximately 40-45 min outside of Grand Rapids, MI****

 

SUMMARY OF FUNCTIONS:

To assist customers with on-site trouble-shooting and repair of existing Schuler equipment or the assembly and startup of new Schuler presses, as well as customer training. Also, establish a solid relationship with customers and provide a point of contact for technical support within the company. Applies mechanical and hydraulic knowledge to test, troubleshoot and repair systems and equipment. Read prints, drawings and schematics and preforms basic calculations. Supports service sales by identifying and presenting various products, parts, and services as defined by group objectives. Maintains and develops strong customer relationships to insure positive customer service satisfaction measurements.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Repair or assemble Schuler products and equipment and various assemblies of parts of various types and sizes. Technicians will be required to perform mechanical, assembly, hydraulic and pneumatic assembly and test functions.
  • Maintain familiarity with general machine assembly, including fluid technology, via training at SIC or at other Schuler operations.
  • To be able to assemble via drawings, specifications, bill of materials and through written and verbal instruction.
  • Develop knowledge of Schuler Standards and Schuler Service Manual formats.
  • Assist Schuler affiliates in determining required repair or spare parts at customers.
  • Perform and document Press Preventative Maintenance Inspections and help develop PM protocols as required.
  • Submit field reports and/or documents as required by the Field Operations Manager in a timely manner.
  • Report any perceived unsafe operating condition on Schuler Presses in operation.
  • Act responsibly and strive to cooperate with others to solve common tasks in the field.
  • May perform basic electrical work within the normal scope of repairs.
  • Advise customers and representatives of upgrade opportunities within the area in addition to practical advice gained from field experience.
  • Recommends service and preventative maintenance programs for customers of the Schuler group.
  • Recommends and supports quotes development for technical service and parts within SIC policies and practices.
  • Produce comprehensive and accurate service reports of activities and repairs to customer’s equipment.
  • Be available for service support on a 24-hour basis including holidays and weekends.
  • Provide receipts and details of costs to allow for accurate invoicing of our customers.
  • Insure that in all aspects of an assignment that the corporate commitment to quality, cost control, safety and customer service is maintained.
  • Must maintain a valid passport and driver’s license including a satisfactory driving record.
  • Participate in training for specific Schuler Presses and equipment and OSHA Federal and State Safety Requirements.

 

REQUIREMENTS:

  • High school diploma or equivalent required. Associates degree preferred.
  • At least 2-5 year of related experience required.
  • Experience with mechanical, electrical and hydraulic experience.
  • Preventative maintenance and machine troubleshoot experience
  • Able to read blueprints, drawings and schematics.
  • Valid Passport, Driver’s License
  • Willingness to travel in US, Canada and Mexico. This position is considered 100% travel.
  • Personal flexibility with work hours
  • Plans and manages time reliable
  • Reliable and friendly appearance with our Customers
  • Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)
  • Highly organized and time conscious
  • Possess strong analytical aptitude
  • Self-motivated and results oriented.
  • Proficient computer skills with the ability to learn new software
  • Customer focused
  • Strong time management and organizational skills
  • Ability to multi-task and to work in dynamic business environment; Adaptable to change
  • Self-motivated and results oriented; Ability to use judgement and make decisions independently
  • Teamwork oriented to resolve problems and achieve goals
  • Excellent listening, verbal and written communication skills
  • Fluent in English with advanced reading and writing skills
  • German Language skills would be a plus.
  • Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade.

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