![The Midtown Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Customer Service Rep./Welcome Lobby Ambassador
a. Welcoming customers to the Service Center lobby; connect with customers; and asking questions to discover customers’ needs, consistently demonstrating a positive and upbeat tone.
b. Making the best recommendations for next steps in navigation to resolve customers’ issue and setting proper expectations; closing out the customer experience by asking if there’s anything else you can assist the customer with.
1. The Welcome Lobby Ambassador shall be responsible for greeting Service Center customers, including:
Welcoming customers to the Service Center lobby; connect with customers; and asking questions to discover customers’ needs, consistently demonstrating a positive and upbeat tone.
b. Making the best recommendations for next steps in navigation to resolve customers’ issue and setting proper expectations; closing out the customer experience by asking if there’s anything else you can assist the customer with.
Using Workflow Management system and Deli Ticket equipment to track customer’s name, reason for visit, and number in line; issuing customer a Deli Ticket and direct customer to the Lobby seating area.
a. Assisting SSAs and Leadership Team to Triage and entering tasks into appropriate queues in Workflow Management system for processing.
b. Checking case narrative in the Workflow Management system; paraphrasing to ensure understanding and reason for Service Center visit; entering customer’s task in the appropriate queue in Current and direct customer to lobby seating area.
a. Assisting customers with pick up and drop off documents, general questions, information, District Direct Mobile App demos, and Online Fillable Form demos.
a. Assisting SSAs with scanning and tagging documents to reduce bottlenecks and ensure scanning and tagging documents remains as current as possible.
b. Scanning and tagging documents according to training and standard operating procedures; using Workflow Management system, Document Imaging system, and Eligibility Status reports, as well as IT equipment.
c. Identifying and addressing potential quality issues, communicating with team and supervisors to improve overall Service Center systems and processes.
3.1.1.2 Qualifications:
1. The Welcome Lobby Ambassador shall be responsible for supporting Service Center Front Desk, including:
2. The Welcome Lobby Ambassador shall be responsible for supporting the ESA Welcome Center, including:
3. The Welcome Lobby Ambassador shall be responsible for providing Back Office support, including:
4. Welcome Lobby Ambassadors shall be responsible for other duties as assigned by leadership.
. Proven experience in providing exceptional customer service in a fast-paced environment.
. Ability to actively listen to customers' needs, apply systems and processes, and provide appropriate guidance and recommendations.
. Ability to work collaboratively with team members and follow instructions from SSAs and leadership.
. Detail-oriented with the ability to accurately capture and record customer information using computer systems and software.
. High level of professionalism and reliability in handling customer interactions in challenging situations and maintaining confidentiality.
. Previous experience in a similar customer service or data entry role is highly desirable.
-
Senior Field Service Engineer I
3 hours ago
Washington, United States Customer Service Associates Full timeEquipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...
-
Customer Service Representative
2 days ago
Washington, United States Infinite Icons Full time**Infinite Icons **is looking for a full-time ambitious and confident Customer Service Representative to join our astounding Customer Service Department. We are a local essential business focused on customer service, sales, and client relations. This strategy has played a critical role in the massive growth we have encountered over the past year to become a...
-
Customer Service Representative
3 days ago
Washington, United States ECI Group Inc. Full timeAt EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Representative is integral to our customer relations efforts. We are a diverse team working together to ensure a positive and exhilarating experience for our entry-level Customer Service Representative team and all our clients and...
-
Customer Service Representative
3 weeks ago
Washington, United States Absolute Staffing & Consulting Solutions Full timeJob DescriptionJob DescriptionAbsolute Staffing is searching for a Customer Service Representative to work with our client. Location:Washington, D.C. Position Overview: We are seeking a dedicated and empathetic Customer Service Representative to join our team in our Washington, D.C. office. The ideal candidate will have a passion for helping others and a...
-
Customer Service Representative
2 weeks ago
Washington, United States Absolute Staffing & Consulting Solutions Full timeJob DescriptionJob DescriptionAbsolute Staffing is searching for a Customer Service Representative to work with our client. Location:Washington, D.C. Position Overview: We are seeking a dedicated and empathetic Customer Service Representative to join our team in our Washington, D.C. office. The ideal candidate will have a passion for helping others and a...
-
Customer Service Representative
3 days ago
Washington, United States ProFish Full timeAre you looking for a company that is locally owned with deep community ties that cares about their employees and the environment? If so, ProFish is looking for you! ProFish is looking for Customer Service Representatives in the Washington, DC metro area. The Customer Service Representative is responsible for supporting the Sales Representatives and...
-
Customer Service Representative
3 weeks ago
Washington, United States Basin Disposal Full timeJob Details Job Location WAL Office - WALLA WALLA, WA Position Type On-Site Education Level High School Salary Range $22.35 - $25.65 Hourly Travel Percentage Negligible Job Shift Day Job Category Customer Service Customer Service Representative Job description BASIN DISPOSAL OF WASHINGTON- Walla Walla Job Type: Full-Time Monday-Friday 7:45am-4:45pm We are...
-
Customer Service Representative
3 weeks ago
Washington, United States Observer Publishing Co. Full timeOBSERVER REPORTER PART TIME CUSTOMER SERVICE REPRESENTATIVE The Observer Reporter is currently seeking to fill the position of Part Time Customer Service Representative. Average 26 hours a week (starting time is 8 a.m.), day shift, some Saturdays. Answer telephones and computer work. Excellent communication and telephone skills are required. Starting wage...
-
Customer Service Representative
4 weeks ago
Washington, United States Lightning Spark Marketing Full timeJob DescriptionJob DescriptionJob Title: Customer Service RepresentativeJob Overview:As a Customer Service Representative, you will be the frontline of our company, providing exceptional service to our valued customers. You will handle inquiries, resolve complaints, and provide information about our products and services. The ideal candidate is a patient,...
-
Customer Service Representative
4 weeks ago
Washington, United States Commercial Tire Full timeCommercial Tire is looking for a Customer Service Representative in our Pasco location. Our application process is two parts. Please start here and complete the questionnaire. When complete, return to this page and click apply to complete your application. POSITION OVERVIEW Responsible for processing invoices, billing, payables and other store...
-
Customer Service Representative
3 days ago
Washington, United States ProFish Full timeJob DescriptionJob Description Are you looking for a company that is locally owned with deep community ties that cares about their employees and the environment? If so, ProFish is looking for you! ProFish is looking for Customer Service Representatives in the Washington, DC metro area. The Customer Service Representative is responsible for supporting the...
-
Customer Services Representative
1 week ago
Washington, United States HMD Construction & Development Full timeJob Description Job Description We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve...
-
Customer Service Representative
4 weeks ago
Washington, United States Addison Group Full timeJob DescriptionJob DescriptionRole: Customer Service RepresentativeLocation: Washington, DC; Hybrid Work Schedule Pay Rate: $17-20/Hour Our client is seeking a Customer Service Representative to join as a key member of their successful team.Job Responsibilities:· Analyze and interpret content to deliver information/answers clearly and concisely.· Keep...
-
Customer Service Representative
2 weeks ago
Washington, United States Addison Group Full timeJob DescriptionJob DescriptionRole: Customer Service RepresentativeLocation: Washington, DC; Hybrid Work Schedule Pay Rate: $17-20/Hour Our client is seeking a Customer Service Representative to join as a key member of their successful team.Job Responsibilities:· Analyze and interpret content to deliver information/answers clearly and concisely.· Keep...
-
Customer Service Representative
4 weeks ago
Washington, United States Lightning Spark Marketing Full timeJob Description Job Description Job Title: Customer Service RepresentativeJob Overview:As a Customer Service Representative, you will be the frontline of our company, providing exceptional service to our valued customers. You will handle inquiries, resolve complaints, and provide information about our products and services. The ideal candidate is a patient,...
-
Customer Service Representative
2 weeks ago
Washington, United States SABER GROUP INC Full timeJob DescriptionJob DescriptionAre you a customer service superstar looking for a new opportunity? We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative.In this role, you will be responsible for providing outstanding service to our customers by answering inquiries, addressing concerns, and...
-
Customer Service Representative
2 weeks ago
Washington, United States SABER GROUP INC Full timeJob DescriptionJob DescriptionAre you a customer service superstar looking for a new opportunity? We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative.In this role, you will be responsible for providing outstanding service to our customers by answering inquiries, addressing concerns, and...
-
Cashier/ Customer Service Representative
4 weeks ago
Washington, United States Michaels Stores, Inc. Full timeStore - DC-CHEVY CHASE, DC - Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties th Customer Service Representative, Cashier, Customer Service, Representative, Retail
-
Customer Service Representative
4 weeks ago
Washington, United States SABER GROUP INC Full time**Benefits**: - Bonus based on performance - Competitive salary - Employee discounts - Free uniforms - Opportunity for advancement - Training & development Company Overview: Our client Gen Mobile is a leading provider of affordable wireless services. We believe everyone deserves access to reliable and affordable mobile communication. We're committed to...
-
Customer Service Representative
3 weeks ago
Mount Washington, United States Corporate Div Acct 9 - Shannon Padden or Kevin Greets Full timeThe Customer Service Representative at American Leak Detection of **Kentucky** is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the **service**...