Customer Account Specialist

2 weeks ago

Wappingers Falls, United States Ethan Allen Workforce Solutions Full time
Job DescriptionJob Description

Customer Account Specialist Position
Location: Wappingers Falls, NY
Type: Direct Hire
Salary: $47,000 per year
Work Schedule: Monday to Friday, flexible 8-hour shifts between 8 am to 8 pm, occasional rotating Saturdays.

Customer Account Specialist Requirements:

  • Minimum of 2 years' experience in customer service or a related position.
  • Two-year (or higher) college degree preferred.
  • Strong multitasking and attention to detail skills.
  • Exceptional verbal and written communication skills.
  • Proficient with Microsoft Suite and technical expertise in Salesforce or TalkDesk.
  • Experience with CRM tools like Monday.com, Pipedrive, Zendesk, Hubspot, Oracle, etc., is strongly desired.
  • Home internet access is required for off-site/remote operations.

Customer Account Specialist Responsibilities:
  • Problem Resolution: Coordinate and implement solutions for customers, ensuring timely and professional communication to achieve satisfaction.
  • Order Management: Handle order placement, inquiries, invoices, shipping details, product availability, and compliance with credit policies.
  • CRM Management: Enter and oversee data in Salesforce, manage account setup, tax information, and contractual components of Purchase Order management.
  • Technical Support: Utilize product knowledge to troubleshoot and resolve customer issues, initiate sales conversations, and provide product support.
  • Cross-Functional Collaboration: Work seamlessly with departments such as Sales, Customer Success, Logistics, and Supply Chain to enhance the overall customer journey.


Take the next step in your career. Apply today

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Company DescriptionEthan Allen Workforce Solutions offers job seekers and employers the most complete, leading-edge employment services in the Hudson Valley.

Whether you are looking for employment opportunities, quality employees or off-site personnel services such as payroll, employee benefits or risk management, we are experts in meeting the needs of workers and companies across the Hudson ValleyCompany DescriptionEthan Allen Workforce Solutions offers job seekers and employers the most complete, leading-edge employment services in the Hudson Valley.\r
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Whether you are looking for employment opportunities, quality employees or off-site personnel services such as payroll, employee benefits or risk management, we are experts in meeting the needs of workers and companies across the Hudson Valley

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