BDC Manager

1 week ago

New York, United States Major World Chevrolet LLC Full time
Job DescriptionJob Description

Major World is looking for an enthusiastic BDC manager to join our company. You will be responsible to lead our BDC department to coordinate all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for customers.

Responsibilities:

  • Ensures all internet leads are followed up with until competition of sale;
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
  • Answer customer inquiries and calls when necessary;
  • Follows up with aged sales leads;
  • Manage and track all leads;
  • Manage all incoming and outgoing phone calls and emails;
  • Maintain daily, weekly, and monthly sales forecasts;
  • Work closely with executive and department managers to develop appointment setting strategies;
  • Handle our customer contacts through CRM, service, follow-up and lead generations;
  • Schedule sales/service appointments and reschedule no-show customers;
  • Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals;
  • Learn to overcome objections and thrive within sales situations;
  • Answer customer internet inquires by both email and phone;
  • Manage day-to-day business of the business development center;
  • Achieve the sales and customer satisfaction objective set by management.

​Qualification

  • Previous Sales experience;
  • Competitive and self-motivated attitude that thrives on goals;
  • Team player with positive energy and an eagerness to improve;
  • Previous management experience preferred;
  • Automotive industry experience preferred;
  • Ready to waste no time on learning new product in’s and out’s, eager to improve;
  • Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
  • Outgoing personality, ability to influence customers to schedule appointments;
  • Strong computer knowledge;
  • Phenomenal communication skills with customers and team members;
  • Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;
  • Extremely customer service oriented;
  • Must have strong computer skills;
  • Enthusiastic personality;
  • Must be Dependable and Reliable.

 

 

 

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