IT Helpdesk Technician

4 weeks ago


New York, United States Cookies Department Stores Full time
Job DescriptionJob Description

SUMMARY

Cookie’s Department Stores is a children’s clothing retailer with 5 locations throughout Brooklyn, Queens and the Bronx, as well as an e-commerce website with CookiesKids.com.

We are looking for someone with advanced computer knowledge and basic helpdesk experience for a position as an IT helpdesk technician. As an IT tech at Cookie’s, you will work directly under the Director of IT, assisting with the upkeep and support of critical systems, as well as rolling out and troubleshooting new projects.

The position is mainly situated at our office in Downtown Brooklyn, but will occasionally require travel to retail stores in Brooklyn, Queens and the Bronx.

 

RESPONSIBILITIES

  • Maintain IT helpdesk ticket system / answer support calls
  • Answer support calls/tickets when stores or offices need assistance
  • Support POS Software for retail stores, warehouse, and office (Training will be provided for our POS and back-end systems)
  • Troubleshoot issues / report bugs
  • Manage installations and updates
  • Hardware Installation and Support
    • PCs / Registers / Printers (Requires some occasional heavy lifting)
  • Network support and maintenance
  • Monitor/troubleshoot network devices
  • Guide managers through equipment reboots
  • Perform site visits to stores when necessary
  • Wi-Fi
    • Set up access points / mobile devices
    • Test signal reception
  • Windows OS installation and support
  • Installation and support of Microsoft Office, QuickBooks, and various custom software
  • Maintain domain accounts with Microsoft Active Directory
  • E-mail
    • Set up e-mail profiles in Outlook / mobile devices
    • Manage accounts and troubleshoot problems

 

REQUIREMENTS

  • At least One Year Experience as a Level 1 Help Desk Support Technician
  • Knowledge of computer networking / Internet Protocol
  • Proficiency in Windows 7 through 10
  • Experience using common Windows apps, such as MS Word and Excel
  • Able to occasionally travel to other Cookie’s locations in Brooklyn, Queens and the Bronx
  • Communication skills - Must be able to troubleshoot technical issues with users who may not be tech savvy

 

PREFERRED TECHNICAL SKILLS

  • Certified Microsoft Certified Network Professional
  • Retail Business systems experience
  • Inventory management
  • Point of Sale systems


  • New York, United States 1Rivet Full time

    **IT Helpdesk Technician** 1RIVET helps guide customers on the road ahead. We are passionate about the services we provide, and our customers’ success is our top priority. Our philosophy is simple: we strive to exceed expectations for our customers and our employees. **Summary** - Provide technical support and troubleshooting for desktops, laptops, and...

  • Level 2 helpdesk

    1 week ago


    New York, United States My IT Department Full time

    Job DescriptionJob DescriptionThis is 4 - 8 week consulting position with option for extension at a very large company in mid town. This is a 40 hours per week onsite role. Please do not apply if you are looking for a remote or hybrid position. This is a great opportunity for someone looking to expand their skills and work with an extremely talented team of...


  • New Albany, United States Reveleer Full time

    **IT Helpdesk Technician ** New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently...


  • New Albany, United States Reveleer Full time

    **IT Helpdesk Technician ** New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently...


  • New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...


  • New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...


  • New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...


  • New York, United States HCLTech Full time

    Role :-Desktop/Helpdesk Support Technician Location :-Owensboro, KY Job Description :- This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require...


  • New Orleans, United States Capital City Press Full time

    IT Helpdesk Technician The Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to fail. It’s why we want to...


  • New Orleans, United States Capital City Press Full time

    IT Helpdesk Technician The Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to fail. It’s why we want to...


  • New Orleans, United States Capital City Press Full time

    Job DescriptionJob DescriptionIT Helpdesk TechnicianThe Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to...


  • New Orleans, United States Capital City Press Full time

    Job DescriptionJob DescriptionIT Helpdesk TechnicianThe Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to...


  • New Buffalo, United States Four Winds Casino Full time

    SUMMARY: Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or escalation to the I.T. support staff, ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Installs selected software, maintaining proper security levels and...


  • New Buffalo, United States Four Winds Casino Full time

    SUMMARY: Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or escalation to the I.T. support staff, ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Installs selected software, maintaining proper security levels and...


  • New Port Richey, United States IT Resources Corp Full time

    Shift:  8am-5pm Mon-FriLocation:  8661 Citizens Dr, New Port Richey, FL 34654Education: In process of getting their Computer Science degreeExperience:* Stable previous FT/PT employment* Desire to get some valuable experience in an IT related roleMust be able to pass a level 2 FLE backgroundRole: The job is responsible for working as a part of a service...

  • AV Technician

    2 weeks ago


    New York, United States PATRIOT STAFFING & SERVICES LL Full time

    Job DescriptionJob DescriptionNeed 4 AV Technician L3/L2 in Buffalo, NY 14210 & Manhattan, NY 10001.Number of positions:L2 Engineer: 2 positions in Buffalo, NY 14210.L3 Engineer: 2 positions in Manhattan, NY 10001.Total: 4 positions in both above locations.There is a total option of 4 engineers, 2 at each site, with 2 different levels.Role Summary The AV...


  • New York, United States Lincoln IT Full time

    Job DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.ResponsibilitiesProvide phone support and remote remediation for workstation issuesTroubleshooting and resolving customer system problems across a broad range of...


  • New York, United States Lincoln IT Full time

    Job DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.ResponsibilitiesProvide phone support and remote remediation for workstation issuesTroubleshooting and resolving customer system problems across a broad range of...


  • New York, United States Maternal Fetal Medicine Associates Full time

    About the Organization Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultrasound services to the full range of gynecologic care including cervical cancer...


  • New York, United States Maternal Fetal Medicine Associates Full time

    About the Organization Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultrasound services to the full range of gynecologic care including cervical cancer...