Hospitality Operations Manager

2 weeks ago

San Clemente, United States Sambazon Inc Full time
Job DescriptionJob Description

Position Overview:

The Operations Manager position is based on the East Coast and is responsible for the account management of a group of licensed and franchised bowl shops. The manager will frequently travel throughout the US by flight and driving and work to onboard, train, and quality audit our partners to ensure managers and team members for each facility align with brand standards and are upheld across all licensed and franchised operations.

Provides input to senior leadership in Operations and Business Development to help grow the business and build brand standards while ensuring brand consistency. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

The role offers a generous benefits package, an annual bonus opportunity, and half-day Fridays

Essential Duties and Responsibilities:

The following are examples of critical responsibilities. This is not an exhaustive list of all duties or responsibilities required of the employee for this job. Duties may change depending on business needs.

  • Lead, support & coordinate with multiple departments, vendors, and customers on new account set-up from beginning to opening and ongoing support for licensed and franchised locations.
  • Train and audit licensed and franchised locations on operations and maintenance to ensure brand standard execution.
  • Support & partner with SAMBAZON Team Members and external partners to continually improve and innovate brand standards and resources.
  • Work collaboratively with the supply chain team to support forecasting and planning new retail locations and procuring adequate products and supplies to meet business demands.

Education and Experience:

  • Associate or Bachelor’s degree preferred.
  • Minimum of two years of related field account management/operations experience.
  • ServSafe Managers Food Safety Certification within 30 days of employment.

Knowledge, Skills, and Abilities:

  • Strong initiative, motivation, and self-management skills.
  • Excellent verbal, non-verbal, and written communication skills.
  • Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions.
  • Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
  • Cost Consciousness - Works within an approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.

Company Profile:

Founded in 2000, SAMBAZON, an acronym for Sustainable Management of the Brazilian Amazon, was the first company to introduce “certified Açaí” to the world, supplying organic and Fair Trade certified Açaí products from a proprietary supply chain to ensure transparency from the “palm of the tree to the palm of your hand.” SAMBAZON recently launched Seeding Change, a documentary highlighting mission-driven brands operating on triple-bottom-line business models and using commerce as a vehicle to create a more prosperous future for the people and the planet, similarly to how SAMBAZON uses the Delicious Powers of Açaí. All SAMBAZON products, including Smoothie Packs, Ready to Eat Açaí Bowls, Juices, Energy drinks and Açaí Bites are made from USDA Organic, Non-GMO, vegan, and Fair For Life Fair Trade Certified Açaí. SAMBAZON’s Fair Trade certification has helped to protect the Amazon Rainforest and its rich biodiversity and has helped to positively impact thousands of local growers.

With the commitment to invest a percentage of local Açaí purchases back into the community, SAMBAZON has contributed over $1 million to build healthcare centers, community centers and schools. For more information about Seeding Change and SAMBAZON’s mission and products, visit www.sambazon.com.

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