Customer Care Representative

7 days ago

Lorton, United States Quality Services Moving Full time
Job DescriptionJob Description

Veteran-owned moving and storage company headquartered in Lorton, VA seeks professional Customer Care Representative to support our Claims Department in processing household goods claims resulting from domestic and international relocations. Primary duties for our Customer Care Representative role include, but are not limited to, the following:

• Answering and directing incoming calls

• Receiving, researching, processing, and responding to household goods claims within established time frames

• Communicating with customers, both verbally and in writing, regarding the status of their claim

• Creating, updating, and maintaining claims-related records

• Completing Notice of Claim forms based on claim settlements

• Scheduling appointments with customers and inspectors/repairers

• Providing other clerical and administrative support to staff as necessary

 

Requirements:

• Thorough investigative skills with a keen attention to detail

• Excellent verbal and written communication skills

• A positive, service-oriented attitude with knowledge of, or experience in, the insurance and/or household goods industry

• Exceptional organizational skills and follow through abilities

• The ability to work quickly without sacrificing work quality and meet established deadlines

• Computer literate and financially savvy

• Minimum 1+ year experience with the same employer demonstrating the above

 

We offer:

• Business-casual work environment

• Competitive compensation package

• Benefits (including health/dental insurance, 401(k) with employer matching, paid leave, and tuition reimbursement)

• Professional development

• Promotional opportunities for motivated individuals

 

The ideal candidate will have exceptional customer service skills and work quickly and efficiently in a fast-paced environment. If you are a strong team player who can function independently, has a great work ethic, and you possess a willingness to grow your career, then APPLY TODAY

 

E.O.E.

 

 

Company DescriptionQuality Services Moving is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based , growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAYCompany DescriptionQuality Services Moving is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based , growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY

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