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Mobile Device Developer
4 weeks ago
On year Contract- Onsite role
Scope of Work
Reporting to the office of Mobile Technology and IT Asset Management, this resource will help the agency manage deployed mobile technology devices as well as new deployments using VMware Workspace One UEM (AirWatch). Devices may include but not limited to: smartphones, laptops, tablets and related mobile computing hardware.
Job Description / Responsibilities:
Services to help the agency manage deployed mobile technology devices as well as new deployments using VMware Workspace One UEM (AirWatch). Devices may include but not limited to: smartphones, laptops, tablets and related mobile computing hardware.
Tasks:
On-site system administration of VMware Workspace One UEM (AirWatch) system
• Manage system settings and software deployment for mobile devices using VMware Workspace One UEM (AirWatch)
• Develop and maintain Mobile Device Management (MDM) policies on VMware Workspace One UEM (AirWatch)
• Serve as a software, hardware, and OS specialist to deploy, manage, track, and audit mobile devices using VMware Workspace One UEM (AirWatch)
• Troubleshoot, monitor and diagnose problems with mobile device hardware and software
• Service software and hardware issues for Tablets, Smart phones & Laptops, including Android and iOS devices
• Perform mobile device upgrades for Android smartphone and Windows 10 mobile computers
• Interact with New York City Department of Information Technology & Telecommunications (DoITT) for device support and operations
• Document and organize operating procedures for mobile device configurations, technical support, processes, and procedures as needed
• Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices
• Use ticketing system (Service Desk + / Remedy) for daily ticket processing
Vendor Qualifications
Minimum 3 to 5 years of industry experience in Mobile Device using VMWare WorkSpace ONE / AirWatch (primary criteria)
Minimum 2 years of experience supporting Microsoft Windows devices
Minimum 2 years of experience supporting Android devices.
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