Customer Support/Dispatcher/Order Entry

4 days ago

Fairbanks, United States Select Source International Full time
Job DescriptionJob Description

Position Description:
* Accepts incoming goods and compares them with the shipping document (Material number, description, quantity).
* Checks incoming goods for visible damage, documents them and provides the information if required.
* Takes care for correct use of transport equipment (hand-guided industrial trucks, forklift, etc.).
* Captures relevant data in data processing systems.
* Arranges the acceptance, storage, commissioning and removal of goods in the storage area and records them in the appropriate systems.
* Organizes a regular stock maintenance and inventory in the storage area.
* Assembles deliveries out of given storage compartments and reviews for completeness and accuracy (e.g. quantity and article number in reference to the respective delivery notes).
* Completes packaging of deliveries having regard to shipping instructions, common methods of dispatch, types of packaging and other instructions (e.g. Dangerous Goods) in the given framework.
* Adds the corresponding shipping documents to the outgoing goods
.* Completes transports inside and if applicable outside the premises with professional usage of appropriate means of transportation. Impacts: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Unexpected situations, however, typically needs technical assistance or authorization. Positions are expected to cope effectively with multiple choice situations in number of assigned processes and routines. Thinking is about applying or even adapting the "right" procedure to a process or an issue arising.

Key Responsibilities:
• Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available.
• Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office, production or lab environment.
• Position operates major parts or full spectrum of dedicated specialized standard software packages.
• Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

In Technical Customer
• Services: Service group worker, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed.
• Position operates with dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes.

Fieldglass used for time keeping
7am-4pm

Experience:
• 2-year vocational training + up to 1 year experience needed.

Knowledge:
• Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused two-year vocational training period

Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.

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