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Client Service Representative

2 months ago

Rochester, United States Leoforce Full time
Job DescriptionJob Description

Title: Client Service Representative

 

Responsibilities

Discover Your Passion and Develop Your Expertise.

This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers’ needs and wants.

 

In this role, you will…

  • Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
  • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

Just some of the reasons why our employees are #Paychexproud.

  • We value your well-being: From health care plans to retirement planning and wellness programs.
  • We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.

Qualifications

This role is a strong fit if you have…

  • 2-5 years customer service in a fast-paced environment.
  • Ability to multi-task and handle high volume work load.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16 - $20.81 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. I.

Company DescriptionWe will give the best salary to our Travellers plus BenefitsCompany DescriptionWe will give the best salary to our Travellers plus Benefits