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Customer Service

4 months ago

Mesa, United States Accurate Placement Full time
Job DescriptionJob Description

JOB TITLE:  Customer Service - Road Tester

 

JOB SUMMARY:  Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving/road tests while riding along in customer vehicle.

 

1) Facilitator / Photo taking support

2) Lobby and kiosk support

3) VIN inspections

4) Road Tests

 

Hours:  8:00 a.m. - 5:00 p.m., Monday - Friday

Pay:  $16.04 per hour

Location:  Mesa, AZ 85206 (Baseline & Greenfield Rd)

Type: Temporary, with the possibility of hire

Duration:  Ongoing, up to a two-year maximum

Benefits:   Available after eligibility period is met

 

DUTIES

  • Provide excellent customer service.
  • Explain the testing process and requirements
  • Oversee road test for earning a driver's license.
  • Oversee Parking Test for earning a driver's license.
  • Complete pre trip vehicle Inspection.
  • Observe driving/road test while riding in vehicle along with the driver. The driver will be required to provide the vehicle.
  • Typical timelines: Approximately 20 Min per test.
  • Document and score the test - issue pass/fail based on qualifications observed.
  • Inform applicant/driver of test results.
  • Handle, file, and record documentation.
  • Other duties will be handling the greeter station (where applicable), taking photos, administering written tests, entering exam results, etc.

 

REQUIREMENTS

 

  • FINGERPRINT CHECK REQUIRED
  • Background check required
  • Must be at least 21 years old
  • Proven customer service skills (1 to 2 years minimum)
  • Must have a valid Arizona driver's license
  • Must enjoy working with people in person
  • Ability to explain testing process and requirements
  • Ability to oversee road and parking tests
  • Ability to use a computer to record documentation