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Customer Service Specialist
1 month ago
Position Details:
- Position: Associate Customer Service Representative
- Industry: Banking/Financial Services
- Job duration: 3+ months (Possible Extension) CTH
- Shift: Monday - Friday (8 AM - 4:30 PM MST)
- Location: Salt Lake City, UT 84116
- Pay Rate: $18/hour
Roles and Responsibilities:
- Support customers with inquiries on financial products and services.
- Identify ways to improve customer experience within established procedures.
- Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.
- Receive direction from the customer service supervisor.
- Escalate questions and issues to more experienced representatives.
- Interact with the immediate customer service team as well as internal and external customers on incoming questions and concerns.
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