Medical Receptionist

4 weeks ago

Frisco, United States Marquis Medical Supplies Full time
Job DescriptionJob Description

Medical Receptionist/Enrollment Coordinator - Frisco, TX

  •  Part-time
  •  Full-Time

Overview:

Are you looking for a purposeful career that will make a difference in the patient community? At Marquis Medical Supplies, our approach to patient care is redefining medical supply management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for Marquis.

As the Medical Receptionist/Enrollment Coordinator, you will work with patient support functions in managing and maintaining overall patient care duties and customer relationships for the department including contacting patients, physician office staff, insurance companies to ensure patient records are complete prior forwarding the file as appropriate for returns and/or rental interruptions. 

Responsibilities: 

·       Referral intake and entry, patient support

·       Responsible for inbound and outbound calls to patients, physicians, and product manufacturer partners 

·       Collects and validates proper documentation required by insurance plan

 ·       Demonstrates accountability and responsiveness to the needs of the patients

·       Assists with all pre-authorization requirements prior to shipping

·       Creates initial claim requirements in EHR/Billing Software

·       Updates workflow for reporting purposes

·       Maintains accurate patient records

·       Maintains a high degree of confidentiality at all times due to access to sensitive information.  

·       Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

·       Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.

·       Abides by all regulations, policies, procedures and standards

Desired Outcomes:

Maintains positive internal and external customer service relationships. Maintains open lines of communication with billing team.  Plans and organizes work effectively and ensures its completion. Meets all productivity requirements within standard operating procedures. Demonstrates positive team behavior and promotes a team-oriented environment. Actively participates in Continuous Quality Improvement Represents the organization professionally at all times.

Qualifications:

·       High School diploma or GED equivalent 

·       Minimum of 6 months prior clinical experience

·       Basic knowledge of billing procedures, insurance reimbursement procedures and HCPC codes preferred

·       Proficient in Microsoft 365 Outlook, Word, Excel, PowerPoint and computer literacy

·       Strong knowledge customer service and patient support.

·       Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and                  procedure manuals.

·       Strong attention to detail, multi-tasking, communication, and organizational skills are essential.

·       Demonstrated ability to accurately perform data entry and pay close attention to detail.

Values:

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day.  

·       Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.  Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.  

·       Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization.  Treat other the way you want to be treated.  

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

·       Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to                      accomplish goals.  Speak the truth. 

Employment Type: FULL_TIME

Company DescriptionSpecialty Medical Supply Company that loves our patients and our employees. Every day work environment provides the support and encouragement to grow professionally and provide life changing devices and supplies to our amazing patients.Company DescriptionSpecialty Medical Supply Company that loves our patients and our employees. Every day work environment provides the support and encouragement to grow professionally and provide life changing devices and supplies to our amazing patients.

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