Bilingual Dental Receptionist

4 weeks ago

San Ysidro, United States Tristaff - Division of Amtec Full time
Job DescriptionJob Description

Contract Role

M-F -8:00A-5:00P (Some Saturdays required)

San Ysidro Location-ONSITE

Must be Bilingual

$22.00-$30.00 (DOE)

Position Summary

Performs clerical duties to support the daily business activities of the department. Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.

1. Answers telephones, routes call, takes messages and provides routine information to patients or staff. Responds to all telephone inquiries in a timely and courteous manner.

2. Schedules appointments by telephone and in person; follows up on failed and cancelled appointments. Performs the 24 or 48-hour patient appointment reminder calls or updates status of text message calls into Dentrix. Contacts patients if their provider is unavailable on any given day and documents any patient cancellations. Calls patients to backfill any open appointment slots.

3. Must collect patient payments, co-payments and deductibles and generate accurate receipts for dental services rendered. Utilizes POS machine for Credit Card payment processing. Collects all daily payments, balances against Dentrix reports, processes the needed documentation and personally delivers fund to Lead.

4. Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes. Comply with all HIPAA regulations regarding corporate integrity and security obligations.

Other Responsibilities

1. Maintains an adequate inventory of forms, clerical supplies, and Xerox paper.

2. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

3. Attends meetings as required.

Equipment Used

Multi extension telephones. Personal computer, Printers, Fax, and POS Machine.

Technical Knowledge

Knowledge of Medi-Cal, Medicare, managed care plans, third party rules and regulations and insurance agreements. Claims processing, and daily operations of dental office, OSHA regulations and safety procedures.

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