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Front Office Receptionist/Medical Office

2 months ago

Southlake, United States Firethorne Medical Management Full time $18 - $20
Job DescriptionJob Description

MEDICAL EXPERIENCE REQUIRED.

We are a Medical & Wellness Clinic located in Southlake, Texas and are needing a professional, kind, friendly and detailed Front Office Receptionist for a busy office and phone for the office.

FRONT DESK POSITION:

We are looking for a pleasant person with experience working in a Medical office to undertake all receptionist and clerical duties at the Reception Desk of our primary office. You will be the “face” of the company for all visitors and will be responsible for the first impression we as a Practice make.

POSITION OVERVIEW:

The ideal candidate is experienced in working Front Office for Medical practice. You are the first person they see/hear so you will have a friendly and easy going personality while also being very perceptive, organized, flexible and disciplined. Your role will be to primarily interact with our patients and other support staff and Providers. A patient customer-oriented approach is essential. The goal is to make Providers, staff, patients, guests, vendors and visitors feel comfortable and valued while on our premises.

  • STAFF ARRIVE: 7:45am Monday through Thursday
  • STAFF LEAVE: 4:30pm Monday through Thursday
  • Office closed on Friday, as well as for other holidays throughout the year
  • Attire is clean, pressed scrubs with name badge each day -- color is optional, but most staff wear black

OFFICE AND ROLE RESPONSIBILITIES FOR THIS POSITION:

  • This is a small, but very busy office that needs Front Desk person that is self-sufficient, flexible, knowledgeable, understanding, responsible and pleasant
  • OPEN and unlock office, patient doors and areas no later than 7:50am each day
  • CLOSE and lock office, patient doors and areas and lock office before 4:30pm each day
  • Keep front desk area, lobby and and all other patient areas tidy and clean throughout the day. Make sure all are clean and trash is bagged before leaving and turn on electric vacuum
  • NO food, gum, candy, or drinks on the front desk (Drink and can be tucked away and unseen. Food is kept in the kitchen area)
  • Maintain and re-order when needed, necessary materials, business cards and brochures in lobby
  • Check emails, texts and messages BEFORE 8am to check for cancellations or emergencies and let appropriate Providers and Staff know
  • Welcome & check-in patients for their appointments each day with a smile and pleasant and understanding attitude
  • Answer and respond to all incoming calls, texts and emails throughout the day and address them, redirect them, or take messages and distribute them
  • Weekly contact Patients who no-showed or cancelled their appointment and reschedule them
  • Compile and print no-show or cancelled report for the Weight Loss department and give to them
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Fax, copy or email any necessary patient lab, test orders to vendors or Providers
  • Pull, prepare and maintain patient charts for scheduled appointments Providers
  • Confirm Patient Appointments each week via phone. Text day before their appointment.
  • Check out, reschedule & collect payment for Patients
  • Create new patient charts
  • Print necessary forms needed for new and existing patient charts
  • Manage the Provider chart needs for current and previous documents
  • Responsible for any other duties as assigned

REQUIREMENTS AND SKILLS NEEDED FOR THIS POSITION:

  • Experience on "Practice Fusion" software a plus, but not required
  • Front Desk experience in a busy Medical Office a plus
  • ALWAYS maintain confidentiality of Patient information (HIPA)
  • Proven experience as front office staff or relevant position
  • Knowledge with office machines (e.g. fax, printer, Computer, phone, etc.)
  • Proficient in English (oral and written)
  • Spanish speaking and interpreting a plus
  • Strong, pleasant and understanding communication and people skills
  • Good organizational and multi-tasking abilities
  • Customer service oriented
  • High School diploma or equivalent
  • Medical office qualifications, certifications and front desk training a plus
  • Must be physically and intellectually able to lift up to 30 pounds
  • Self-sufficient with job and responsibilities

MISCELLANEOUS, BENEFITS & WAGE:

  • Hourly Wage will be based upon experience: $18.00 - $20.00
  • Paid Lunch Hour included
  • Healthcare: This office provides family practice, hormones, weight loss, vitamin pushes, B-12 shots, NAD brain shots and other wellness services. Whatever healthcare services this office provides -- you, your spouse and teen and above children can receive for free

If you or someone you know would be interested in this position, please include your resume for us.