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Community Relations Adminstrator
4 weeks ago
POSITION SUMMARY:
The Community Relations Administrator position is designed to focus on the organization’s local communities in a high-level customer service role assisting Community Relations Senior Managers who support a core group of IMA volunteer local boards to ensure they are successful in organizing and delivering continued education training and networking events to their local community. The successful candidate will be able to support community relations team efficiently and proactively to effectively deliver high-level support to volunteer community leaders.
CORE JOB RESPONSIBILITIES: Manage administrative support for Governance/Community Relations Department
- Upload member CPE and distribute certificates
- Manage Chapter Transfers
- Manage requests and follow up with volunteers once completed
- Manage marketing e-blast and scheduling for council events
- Manage share point folder for marketing flyers
- Manage requests/scripts and follow up with volunteers once completed
- Manage volunteer chapter and council email addresses provided by IMA
- Manage community services email inbox
- Provide additional administrative support to Community Relations Senior Managers as needed
KNOWLEDGE, SKILLS, OTHER REQUIREMENTS:
- Bachelor’s degree preferred but not required
- Strong organizational and analytic skills
- Able to work independently and manage time efficiently
- Minimum 3 years of experience in customer service with excellent communication and writing skills.
- Ability to multi-task and manage projects focusing on details
- Ability to work cross-functionality with internal teams collaboratively
- Competent with Microsoft Excel, Word, Mail Merge and Outlook
- Experience working with customer database
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