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Customer Service Representative

4 months ago

Visalia, United States Talentrupt RPO Full time
Job DescriptionJob Description

Title : Customer Service Representative 

Location : Visalia CA (100% Remote) need to come onsite only for interview

Duration : 4+ months contract 

Pay : $18/hr on W2 

Monday-Friday 8-5:30 CST

Job Summary:
• Receives requests via telephone regarding Insurance application status.
• Responds to inquiries from Independent and Agents and/or agencies for information and assistance.
• Performs research to respond to inquiries and interprets notifications to determine most effective response.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• Performance determined on may factors including phone metrics and quality assurance scores.
• Schedule may vary based on needs of business but core working hours are: Monday-Friday 8-5:30 CST

.Qualifications:
• Prior Insurance experience preferred, *** experience a plus
• 2+ years experience in customer service, call center environment strongly preferred
• Maintain detailed knowledge of all products and procedures
• Ability to handle high end customers in a professional manner
• Bil-Lingual- Spanish preferred
• Home high speed internet, with 25 mbps and up is required.


Remarks:

• Associate’s Degree and/or 2+ years’ work experience in customer service- call center preferred