Medical Customer Service Representative

1 week ago

Visalia, United States Hire Up Healthcare (Division of Hire Up Staffing) Full time

Hire Up Staffing and Healthcare is seeking a Customer Service Representative for one of our healthcare clients in Visalia, CA. This is an onsite position temp to hire. 

Schedule:  M-F 8am - 5pm

Pay: Starting out at $18.00 + Up Depending on Experience. 

Job Summary: 
Customer service representative working directly with our Physician referral sources, and coworkers to provide medical and respiratory equipment/supplies pleasantly and efficiently to our customer

Essential Functions:
  • Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns and equipment orders are processed in a timely manner.
  • Involved, as directed, in all aspects of the intake process: answering the phone and processing faxes, collecting patient and referral source information, inputting data into appropriate systems, preparing delivery tickets, assisting in delivery schedule, and processing paperwork
  • Prepares complete and accurate files for billing department. This includes a thorough understanding of pt insurance benefits.
  • Develops and maintains working knowledge of current Medicare, Medi-Cal, private insurances, and regulatory body regulations as related to current products and services offered by the company,
  • Perform other duties as assigned by supervisory staff


Qualifications:
  • Two years of experience as a Medical Billing Assistant
  • Education or experience equivalent to a high school diploma is required
  • Previous DME experience preferred but not mandatory. Some type of medical background is mandatory for this position. 
  • Must be reliable and dependable with a willingness to learn new things continually.
  • Proper and pleasant phone etiquette is a must.
  • Strong customer relations and problem-solving abilities.
  • Ability to multitask effectively, take and follow directions.
  • Strong interpersonal and teamwork skills.
  • Basic math, computer and office skills, printing/faxing/scanning
  • This employee must occasionally lift and/or move up to 25 pounds

If interested in applying for this position please visit our website or send your resume to Renata at rsoto@hireuphealthcare.com

 

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