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Lead Pharmacist, Clinical Liaison

3 months ago

Houston, United States ReviveRX Full time
Job DescriptionJob Description

Company Overview:  

ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine. 

Equal Employment Opportunity (EEO) and Affirmative Action Commitment 

Revive RX is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. 

Reasonable Accommodations Statement 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.   

Summary/Objective   

Serves as the main resource for our sales team, facilitating improved clinic relations and efficiency through increased utilization of our software and resources.  Their clinical expertise will be crucial in providing medical information both internally and to our clinics upon request. Additionally, the Clinical Liaison plays a vital role in closing operational gaps in key departments including operations, accounting, strategy, and operations that impact clinic customer service.   

Essential Functions 

  • Spearheaded the development of presentations, information sheets, and other medical materials using clinic data, and regularly presented them to pharmacy team members, sales team members, and clinics.  

  • Demonstrate software features and answer complex questions from territory managers and clients.  

  • Serve as the primary resource for the sales team, connecting territory managers with internal resources to effectively meet customer needs.  

  • Develop and assist the account experience team in providing excellent service to clinics.  

  • Identify gaps in the clinic onboarding and clarification processes and other clinic-facing workflows and develop ideas to enhance their efficiency.  

  • Collaborate with key operational departments to coordinate joint workflows, ensuring alignment and readiness for collaboration between the clinic and pharmacy.  

  • Perform other related duties as required and assigned.  

Skills and Attributes  

  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to internal teams, clients, and healthcare professionals. 

  • Strong analytical and problem-solving skills to identify and address operational gaps, optimize business processes, and provide effective solutions to challenges. 

  • Ability to collaborate effectively with cross-functional teams, including sales, business intelligence, accounting, and operations, to achieve business objectives and enhance clinic relations.  

  • Dedication to providing excellent customer service to clients and healthcare professionals, with a focus on building strong relationships and ensuring customer satisfaction. 

  • Meticulous attention to detail in data entry, documentation, and process standardization to ensure accuracy and compliance with regulatory requirements. 

  • Ability to adapt to changing priorities, business needs, and software updates, while maintaining a proactive approach to continuous learning and professional development. 

Supervisory Responsibility 

This position supervises the Account Experience Team under the direction of the Director of Process Optimization.  

Work Environment  

This job operates in a compounding pharmacy environment. This role routinely uses sterile and specialized equipment such as ointment mills and electronic balances. 

Physical Demands  

This position requires frequent sitting, walking, standing, reading, seeing, speaking, hearing, listening, organizing, interpreting data and information, operating pharmacy and sterile equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. Some positions may require lifting, occasional bending or kneeling. The working environment consists of an indoor and climate-controlled setting the majority of the time. The employee may regularly lift and/or move objects up to 25 pounds. 

Travel 

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. 

Required Education and Experience 

  • Doctor of Pharmacy (PharmD) degree with 4 plus years of clinical experience preferred. 

  • Strong understanding of pharmacy software systems, with experience in utilizing and demonstrating software features. 

Additional Eligibility Qualifications 

  • Prior experience in a clinical liaison or similar role in a compounding pharmaceutical environment is a plus. 


 

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