Client Service Associate
3 weeks ago
Client Service Associate Strategic Asset Management (SAM) Group
SAM Group, a well-established investment firm located in Pompano Beach, FL, is seeking a qualified professional to join the team in the important role of full-time Client Service Associate.
This position requires excellent customer service and problem-solving skills which helps the candidate to confidently provide information to our advisors and clients in a reliable, efficient and highly professional manner.
Candidate must be extremely organized, detail-oriented and a self-starter. Individual must have great integrity and dependability.
Responsibilities:
- Frequent client contact by phone and email
- Assist clients with service needs, including general account questions, account changes, purchases and withdrawals, sending reports and documents
- Document client interactions via Redtail CRM, follow up on client meetings
- Maintain databases of client information
- Prepare and submit client paperwork and financial transactions accurately
- Respond to and correct paperwork not in good order
- Inform financial advisor of client issues of significant concern
- Stay apprised on industry and company rules and regulations
- Attend branch operations meetings and sales assistant conferences
- Other projects and tasks as assigned
Desired Experience and Skills:
- Financial services experience preferred, but not required
- Ability to develop strong client relationships
- Excellent oral and written communication skills
- Ability to work independently
- Problem solver, critical thinker and creative skills
- Ability to anticipate client and advisor needs
- Capable of working under deadlines
- Ability to do research to answer questions
Technology Used:
- Redtail CRM, Advyzon, DocuSign, MoneyGuide Pro, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- Various investment and insurance company websites
We offer:
- A supportive and professional work environment
- Competitive compensation
- An opportunity for professional growth and advancement
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