Operations Area Supervisor

3 weeks ago

Portland, United States Atlas Facilities Maintenance Full time
Job DescriptionJob Description

Atlas Facilities Maintenance, Inc. is a full-service company in the building maintenance sector, offering a broad spectrum of services from commercial janitorial, hard floor care, commercial carpet cleaning, landscape services, window washing, handyman services, and porter services. The Company was originally founded in 1996 and, in its 25+ years of service, has grown to become a leader locally and regionally in this highly competitive space, winning multiple awards and honors along the way. The company is currently expanding its portfolio of services and geographic presence into multiple states.

POSITION SUMMARY

This position oversees all operations for day and night cleaning shifts. The Regional Operations Manager supervises cleaning crews and all subcontractors in assigned locations. The OM is responsible for overseeing the quality of service in all locations, providing regular inspection and operations reports, completing and following up on all service requests and issues, and providing continuous training of cleaning crews. The OM interacts with Business Development owners to discover opportunities for additional cleaning services (tag jobs), address Property Manager concerns, tenant start-ups and ongoing service and staffing issues.

Typical hours for this position are Monday through Friday; 7:00 am to 6:00 pm. However, the right candidate must be flexible to work at other times as needed and accept off-hour calls as this role requires 24/7 availability. Compensation is comprised of a base salary, percentage of cost savings achieved, KPI bonuses, commissions, and profit sharing, which depending on experience may allow for total compensation to reach into the high 60s.

ESSENTIAL TASKS & RESPONSIBILITIES

• Responsible for scheduling, training, assigning work, maintaining accurate and proper records (which includes timesheet preparation), ensuring job performance documentation (including disciplinary) action is prepared and submitted appropriately and on time.
• Effective communication with senior management on all conditions existing at each site.
• Plan, organize, direct, coordinate, and supervise all functions and activities of the operations department.
• Perform inspections with assistance from Supervisors.
• Maintain positive work relations with clients.
• Ensures all sign-off sheets and inspections are submitted to customers within designated timeframe.
• Review and control labor and supply costs for assigned accounts. Ensure conformity to budgetary standards and sound operational standards/quality.
• Ensure the work performed meets customer quality standards for account retention.
• Assign cleaning personnel to accounts. Provide fill-in services where needed. Develop work schedules.
• Ensure that training takes place for all new hires and that training sessions are held periodically to review programs/policies.
• Work with HR for staffing current and new contracts.
• Ensure that all programs and policies of the company are being followed.
• Maintain inventory, and supply and equipment needs for assigned accounts. Deliver equipment and materials as needed. Evaluate and justify supplies, equipment, and purchases as needed, looking at all times for cost reduction opportunities.
• Responsible for training, reviewing, correcting, and recommending the employment termination of employees.
• Responsible for resolving day-to-day operational problems at accounts. Notify senior management of any problems and complete documentation.
• Perform other duties as directed by the President and Operations VP. Ensure compliance with regulatory agencies.
• Demonstrate and promote company culture, value and management philosophy.

QUALIFICATIONS

• The ideal candidate will have a degree in business management. However, some College Education combined with 5 or more years related work experience may be considered.
• Past supervisory experience in Janitorial industry preferred. Experience in payroll, supervision, work duties, cleaning processes, cleaning equipment desired.
• Excellent interpersonal leadership and presentation skills are a MUST.
• Experience in employee relations - hire, fire, correction, training and placement.
• Ability to work well under pressure and meet established goals and objectives as well as emergency deadlines.
• Strong service/quality attitude. Well organized and self-managed.
• Bilingual in English and Spanish desired.

REQUIREMENTS

• Must be able to pass criminal background check and meet drug & alcohol policy requirements including pre-employment and random drug screen.
• Must have valid driver’s license, proof of insurance and clean driving record.
• Must be able to wear proper PPE for cleaning.
 

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