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A large Manufacture in the Marietta area is seeking a Customer Service Manager who has experience with working with Manufacturing clients. The Individual manages/directs up to 20 non-exempt Customer Support Representatives employees in the Customer Service department including 3 locations. Must have experience in Supply Chain .Great Benefits and Pay.
DUTIES & RESPONSIBILITIES:
· Manage the everyday operations of the Customer Support Department including, but not limited to planning, decision-making, problem solving, facilitating, and processing improvements while working with various departments to ensure the best service possible to our customers.
· Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback while building a positive team spirit; able to build morale and group commitments to goals and objectivities.
· Manages general input, approval and all reports related to Customer Support, including output, error rate, customer feedback and returns, auto price calculation.
· Develop and implement Process Improvement Projects (Automation, etc.)
· Prepares an annual budget for the Customer Support Department.
· Provide regular performance feedback to the team members as well as annual evaluations.
REQUIREMENTS:
· Bachelor’s degree preferred.
· 5+ years of experience in Management
· Experience working with Manufacturing clients.
· Experience working with Sales, Planning, Manufacturing and IT departments.
Company DescriptionSpecialized Placement Group is focused on recruiting qualified and motivated candidates that are the best fit for your corporate culture. Through effective online profiles and interview tools, our efficient process saves you time so you are able to invest it back into your company.We pride ourselves on retained and contingent agreement options as well as consolidated reference checks and a high level of confidentiality. With over 20 years of industry experience, we are confident that we will place staff to meet your company needs.Company DescriptionSpecialized Placement Group is focused on recruiting qualified and motivated candidates that are the best fit for your corporate culture. Through effective online profiles and interview tools, our efficient process saves you time so you are able to invest it back into your company.\r
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We pride ourselves on retained and contingent agreement options as well as consolidated reference checks and a high level of confidentiality. With over 20 years of industry experience, we are confident that we will place staff to meet your company needs.
