Warehouse Office Lead, JOBID: ZR_2414_JOB,

2 weeks ago


Los Angeles, United States Great Hire Staffing Full time $25 - $30
Job DescriptionJob Description

Check the Warehouse Department email inbox each morning and throughout the day, to identify which emails need to be sent to which people and other departments

·         Regularly communicate in-person and via email any “need-to-know” information to other departments

·         Respond to various emails from clients and other departments

·         Occasionally speak with clients over the phone to better resolve issues in a timely fashion

·         Coordinate client visits (i.e. “viewings”) to the warehouse to review their items in our inventory

o   Take notes of client requests and any follow-ups

o   Insure proper “chain of custody” of correct paperwork to correct items

o   Send emails to clients confirming whatever the clients’ instructions were to the company

·         Coordinate the repairs of furniture items for clients

o   Reviews damages on the floor and advises the team on how to proceed (report, not report, attempt cleaning, suggest repair quote

o   Contacts the company’s repair service providers for estimates and completion dates

o   Emails updates to the company managers and the client

·         Be the “face of the company” to clients on email, on the phone, and in-person

Requirements

·         Bilingual in English and Spanish

·         Strong email and verbal communication skills

·         Strong in-person customer service interpersonal skills

·         Demonstrated organizing and project management skills

·         Demonstrated ability to work with different software programs

·         Approximately 7:30 am to approximately 5:00 pm, Monday through Friday

o   Must demonstrate reliability, dependability, professionalism in attendance, attire, and responsiveness/follow-up to co-workers and clients

 


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