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Warehouse Office Lead
2 months ago
Check the Warehouse Department email inbox each morning and throughout the day to identify which emails need to be sent to which people and other departments
Regularly communicate inperson and via email any needtoknow information to other departments
Respond to various emails from clients and other departments
Occasionally speak with clients over the phone to better resolve issues in a timely fashion
Coordinate client visits (i.e. viewings ) to the warehouse to review their items in our inventory
o Take notes of client requests and any followups
o Insure proper chain of custody of correct paperwork to correct items
o Send emails to clients confirming whatever the clients instructions were to the company
Coordinate the repairs of furniture items for clients
o Reviews damages on the floor and advises the team on how to proceed (report not report attempt cleaning suggest repair quote
o Contacts the company s repair service providers for estimates and completion dates
o Emails updates to the company managers and the client
Be the face of the company to clients on email on the phone and inperson
Requirements
Bilingual in English and Spanish
Strong email and verbal communication skills
Strong inperson customer service interpersonal skills
Demonstrated organizing and project management skills
Demonstrated ability to work with different software programs
Approximately 7:30 am to approximately 5:00 pm Monday through Friday
