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Oracle CC&B Functional Analyst
3 months ago
The Information Technology team at Russell Tobin & Associates is assisting one of the Top Utility Organization and has an opening for an Oracle CC&B Functional Analyst
Location: Hybrid in Paramus, NJ
Pay Rate Range: $60 - $65/hour W2, based on experience
Duration: 12+ months contract
Job Summary:
As a functional analyst (not an application developer), this includes working directly with CC&B application users and management in solving operational problems, designing solutions within to address business needs, operating routine configuration tasks, resolving or assisting in the resolution of incidents, conducting and organizing the delivery of approved business changes and projects, and also supporting the installation of system patches and/or upgrades.
Responsibilities:
- Foster a close relationship for collaboration with business users to facilitate requirements gathering, issue troubleshooting, and general business needs
- Provide application recommendations in the usage and configuration of application functionalities (native or custom) associated to the supported system and/or functional modules
- Analyze and troubleshoot application issues to acceptable resolution state
- Create functional design documentation for changes, fixes, and enhancements based on business requirements, and work with the technical team where development is needed
- Execute Quality Assurance (QA) testing and deliver insight and recommendations into best practices
- Coordinate testing activities within the team and assist with user testing process aimed to result in user sign-off
- Operate as a team player, ensuring clear communication within support group and providing assistance when needed
- Suggest application enhancements in the supported functions based on observations and user feedback.
- Participate in the application of patches in the assigned modules in a manner where the system remains current and continues to successfully deliver the expected functionality
- Follows change control process when implementing changes for the supported business function
- Builds familiarity and support the interfaces to and from other systems that impact the assigned modules
- Participate in all phases of project development life cycle
- Provide Level 2 support to Batch Operation Team as needed for the resolution of incidents and ensure proper completion of all critical business automated processes. May at times require the assistance of a more experienced Analyst or developer to resolve complex incidents.
- Monitor application assigned modules for compliance to IT standards and policies
- Provides regular status information, ad-hoc reports, and other documents aimed at keeping track of the support team’s progress.
Requirement:
- 4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions
- 2+ years of supporting nightly batch operation
- Knowledge / Skills / Abilities Proficiency with Oracle CC&B Application (required - 2 years minimum)
- Proficiency with Customer & Field Service modules (preferred)
- Experience with Mobile Workforce Management integration (preferred)
- Experience with external customer facing website integration (preferred)
- Experience with application upgrades (preferred)
- Experience in working within Agile and Waterfall methodologies, and a hybrid of the two
- Experience with QA testing, ideally leading the functional side of testing
- Knowledge of IS Change Control Process
- Experience working with offshore resources and coordinating with vendors
- Knowledgeable in the areas of business covered by the assigned application modules
- Strong Communication Skills, both Oral and Writing that result in documented user requirements
- Experience in documenting process, work, user, integration flows
- Ability to carry out small to medium complexity projects related to the configuration of the application supported. May sometimes require the assistance of a more experienced analyst to complete tasks associated with complex projects
- Required Certification / Licenses / Training
Education:
- Bachelor's Degree in Business (Master’s degree in the same field preferred), Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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