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Wholesale Operations Admin

3 months ago

Fort Worth, United States Hired by Matrix Full time
Job DescriptionJob Description

What You’ll Do:

  • To ensure facilitation of the daily wholesale functions for the Credit Operations Department.
  • Will work in collaboration with team members of the Dealer Credit Department with a primary focus of providing superior customer service.
  • Responsibilities
    • Provide customer service support to dealers, manufacturers, Dealer Credit, and other departments in regard to wholesale accounts and dealer loans.
    • Respond to inquiries, research and resolve discrepancies, etc.
    • Process new business daily.
    • Log in and review requests for completion, accuracy, and ensure request falls within approved guidelines.
    • Value used vehicles or equipment using retail value guides or NADA online and search the internet when needed to determine value of specialized units or equipment.
    • Initiate funding (check, wire, or EFT) to appropriate party and follow up to ensure completion. Accurately input new business into appropriate wholesale system.
    • Inform Accounting of any possible out of balance situations.
    • Correctly identify incoming wholesale and dealer loan payments received via check, wire, & ACH.
    • Prepare checks by appropriate zone and g/l for handoff to Cash Mgmt or ART for deposit. Accurately post payments in Wholesale and CapLoan systems.
    • Inform Accounting of any possible out of balance situations.
    • Review daily wholesale processing reports.
    • Compare new business and incoming payment amounts against previous day’s transactions. Research and resolve any discrepancies.
    • Research and resolve credit balance and small unit balances.
    • Refund credits to and collect small balances from appropriate parties.
    • Research and resolve unmatched cash (suspense).
    • Review duplicate financing report to determine who should pay off their line/account.
    • Contact the appropriate party to collect the payoff.
    • Notify Dealer Credit of any problems or potential dealer trouble situations.
    • Monitor insurance for wholesale accounts and dealer loans.
    • Collect updated binders as existing ones expire.
    • Review binders upon receipt to verify appropriate coverage, deductible, etc. based on loan type.
    • Track and collect MSO’s or titles for designated accounts.
    • Review MSO’s and titles for proper names, reassignment, and lien information.
    • Release MSO’s and titles in a timely manner upon full payoff.

What You Bring:

  • Education Requirements:
    • High School Diploma or GED
  • System/Software Knowledge:
    • Microsoft Word and Excel.
  • Skills/Experience:
    • 2 years of Customer Service experience.
    • 1 year of Payment Posting and/or Payment Processing experience.
Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.