Billing Manager
4 weeks ago
Summary
The primary responsibility of the Billing Manager is to oversee daily operations of the Billing team. The Billing Manager will be heavily involved in the daily functions of the billing specialists, actively working through issues, escalating issues through the appropriate management channels, as required, and supervising the staff.
Essential Functions
- Lead and supervise a team of Billing Specialists, to ensure all revenue is being recognized per the revenue recognition policies of the company and that all invoicing is being processed accurately and timely.
- Focus on improving productivity through constant evaluation and process improvement.
- Coordinate the workflow of the associates and the team to ensure the most efficient and best practices are always being utilized.
- Drive additional training with the Technical Training Supervisor as necessary to improve the productivity and accuracy of the associates. Cross-train associates to ensure coverage when associates are out of the office.
- Utilize reporting to look for inconsistencies and perform regular audits of the associate’s work.
- Working closely with the Senior Manager of AR, develop and maintain metrics to assess the productivity of the team and each associate. Communicate individual and departmental goals to the associates.
- Process billing for the more difficult accounts or those with ongoing issues.
- Work closely with Sales, Operations, and Finance management to resolve ongoing issues with accounts.
- Lead by example and maintain a professional and positive atmosphere within the department.
- Mentor and coach associates to build a highly effective team.
- Target areas of process improvement within the billing process – document and implement approved changes.
- Document all processes and maintain well organized share-file structure.
- Assist with audit requests.
- Other duties as assigned
Education & Experience
- Associate degree in accounting or finance
- Construction or homebuilding industry experience a plus
- 5+ years in a high-volume, metric-driven, transaction-oriented service center environment supervising large teams.
- Proficient in conflict management and resolution.
- Intermediate to advanced excel using Pivot Tables and V-lookups.
- Familiar with revenue recognition principles under GAAP.
- SAP experience a plus.
- Ability to work well with all levels of the organization.
- Ability to multi-task and meet deadlines.
- Strong analytical skills.
- Strong written and oral communication skills.
Skills & Competencies
- Attention to detail: must be able to closely examine data for accuracy and completeness.
- Organizational skills: must be well-organized and able to prioritize tasks to meet deadlines.
- Analytical thinking: able to identify issues and find solutions in complex billing systems.
- Communication skills: must have strong written and oral communication abilities to communicate with clients and colleagues to resolve billing issues.
- Technical proficiency: proficient with billing and accounting software as well as spreadsheets.
- Math skills: need to use math frequently, including identifying and reconciling discrepancies in billing statements.
- Customer service: must be able to handle customer inquiries and resolve issues promptly, courteously and professionally.
- Time management: must have excellent time-management skills to balance multiple projects at once.
- Ethics: must be trustworthy, honest, and maintain confidentiality when dealing with sensitive billing information.
- Multitasking: the ability to handle multiple tasks while paying attention to details.
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