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Customer Service Associate

3 months ago

Houston, United States Creed Partnership Full time
Job DescriptionJob Description
Job Summary:

We are looking for a motivated and customer-oriented Customer Service Associate to join our team. The successful candidate will be responsible for assisting customers with inquiries, providing product information, and resolving issues to ensure a positive customer experience. This role requires excellent communication skills, a keen attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Handle Customer Inquiries: Respond to customer inquiries via phone, email, and live chat promptly and professionally. Provide accurate and helpful information regarding our products and services.

  • Resolve Customer Issues: Identify and resolve customer issues and concerns efficiently. Escalate complex issues to the appropriate department or supervisor when necessary.

  • Process Transactions: Process customer orders, returns, and exchanges accurately and efficiently. Ensure all transactions comply with company policies and procedures.

  • Update Customer Records: Maintain and update customer records in our database, ensuring all information is accurate and current.

  • Provide Product and Service Information: Stay knowledgeable about our products and services to effectively assist customers. Help customers make informed decisions by providing detailed product information.

  • Build Customer Relationships: Develop and maintain positive relationships with customers through follow-up communications and personalized service.

  • Collaborate with Team Members: Work closely with team members and other departments to ensure a seamless customer experience. Participate in team meetings and contribute ideas for improving customer service processes.

  • Achieve Performance Metrics: Meet and exceed key performance indicators such as response time, resolution time, and customer satisfaction scores.

Qualifications:

  • Education: High school diploma or equivalent required; some college coursework preferred.

  • Experience: Previous experience in a customer service role, ideally in a retail or call center environment.

  • Skills:

    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to multitask, prioritize tasks, and manage time effectively.