Retail Sales Representative
3 weeks ago
Job Description Summary
The company is currently looking for a full time Counter Sales Representative to provide efficient customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs. In addition, the Front Counter Associate will maintain an organized, clean and inviting store showroom.
Job Description
- Greets walk-in customers and answers questions clearly and competently.
- Upholds a friendly demeanor while working with customers and co-workers whether in person, on the phone or email.
- Maintains a professional and inviting atmosphere.
- Learns and teaches customers about products; assisting sales in the showroom.
- Demonstrates new methods and products to customers in the showroom.
- Interacts with customers and fellow Customer Service Reps, demonstrating professionalism.
- Conducts daily sales transactions and makes the deposit.
- Promptly process orders error free, with specific attention to credit information.
- Stocks shelves in showroom and stockroom.
- Answers phone, returns calls, and calls on past due accounts.
- Places reminder calls to class attendees.
- Handles coordinating/set up/cleanup of educational classes.
Additional Job Description
- High school diploma or equivalent.
- Minimum of 2 years of customer service experience.
- Strong knowledge of customer service ethics, principles and procedures.
- Must have a valid driver’s license or identification card.
- Bilingual in English and Spanish is a plus.
- Experience in janitorial, big-box store, restoration, remediation, carpet cleaning, or installation companies or products – bonus
- Cash handling experience.
- Proficient in administrative and documentation procedures.
- Competent with working on a computer; must be familiar with MS Suite.
- Strong communication skills: written and verbal.
- Ability to multitask and work well in a fast paced environment.
- Must be able to lift 50 pounds on a regular basis.
- High level of organizational skills with great attention to detail.
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